MSPs have the challenging job of handling difficult customers and alerts with insufficient information. However their performance is measured by how effectively they manage tickets, customers and meet SLAs. Clearly, ticketing plays an important role in the day to day activities of MSPs and IT Professionals. However, despite this importance, IT teams are often unable … Continued
read more
The ConnectWise Incident Response Guide A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks. A growing trend is to let MSPs handle cyberattacks and other critical incidents. Those with experience have … Continued
read more
How do you get alerts in Cisco Spark? Verizon has called Cisco Spark Board the “next evolution in cloud-based collaboration.” At its core, Cisco Spark offers protocols for critical communications that enhance and expand beyond straightforward messaging. Cisco Spark is Cisco’s tool for enabling team based collaborations through the creation of virtual meeting rooms. Cisco … Continued
read more
Is this the end of IT management tools? Happy holidays! Your Ops team can pack their bags. IT management and IT management tools are dead. Or at least that’s the word according to a new blog from Tech Target on AWS’s new Managed Services (MS) offering. According to the blog, AWS is launching their AWS … Continued
read more
OnPage facilitates Cygnus Systems’ growth of 25% per year through efficiency, cost reduction and improved response to critical alerts By using OnPage’s cloud-based, virtual paging app in conjunction with ConnectWise, Michigan-based MSP Cygnus Systems Inc. has grown faster than Plasticman. Through OnPage integration, Cygnus has been able improve its response time to critical IT alerts , grow … Continued
read more
Proper IT management requires proper incident management. Otherwise, you court Murphy’s law at your peril. In the IT world, if a server can fail, a cache overload or traffic overload the network – it will. And the consequences are significant. Many IT organizations face database, hardware, and software downtime, lasting short periods to shutting down … Continued
read more
Priority Alerting as a Service for MSPs Strong demand at IT Nation 2015 over the recent ConnectWise integration, spurs a new program offering for MSPs. Hot off of a hugely successful showing at IT Nation, OnPage Corporation, a leader in cloud-based Priority IT Alerting announced today the availability of OnPage’s award-winning Priority Round-Trip Alerting as a … Continued
read more
OnPage Corporation is the Secure Messaging/Critical Alerts Leader: Learn More… As an IT Professional, receiving mission Critical Alerts & Critical Messages Real-Time can be the difference between company Up-Time & Down-Time. You need to ensure that you receive these alerts promptly and effectively in order to ensure operations are running smoothly. To accomplish this, you … Continued
read more
OnPage Appointed as Certified ConnectWise Invent Partner! Based upon its groundbreaking Round-Trip Integration with ConnectWise, OnPage is pleased to announce that it has been appointed by ConnectWise as Certified Partner in the Labtech/ConnectWise Invent Developer Program. We look forward to OnPage for ConnectWise appearing in the ConnectWise marketplace in January with new features … Continued
read moreWith over 25 years of experience providing IT Services, Control Networks is leveraging OnPage for ConnectWise integration internally to improve response times for their customer support. The company is also offering Priority Alerting as a Service via the OnPage MSP Platform. “After looking at other products on the market, OnPage ticked all the boxes for … Continued
read more