As we all know, PagerDuty is a major player in incident management and on-call alerting, promising robust integrations, automated workflows, and enterprise-level reliability. But here’s the real question: Is PagerDuty pricing actually worth it for your organization?
For many teams, the answer is no. While PagerDuty is packed with features, they come at a steep cost, especially because most companies don’t require all the bells and whistles that come with the software. In this blog, we will break down PagerDuty’s pricing, highlight its pros and cons, and show you a better, more cost-effective alternative: OnPage.
PagerDuty Pricing: Key Takeaways (TL;DR)
- PagerDuty pricing is expensive for most organizations: PagerDuty starts at $21 per user/month, other than their free version with very limited capabilities, and the Business plan costs $41 per user/month (before add-ons). These costs add up quickly, especially for mid-sized IT teams that don’t need enterprise-level features.
- PagerDuty includes feature bloat most teams don’t need: While PagerDuty offers advanced orchestration and analytics, most teams really only require reliable, fast on-call alerting. Paying extra for unused features makes PagerDuty pricing hard to justify for many organizations.
- PagerDuty has limited ConnectWise integration support: PagerDuty does not offer a native ConnectWise Manage integration, requiring third-party tools like Zapier or Appy Pie for automation. This often means extra costs for businesses needing a full bidirectional integration.
- OnPage is the best PagerDuty alternative: OnPage offers affordable pricing, HIPAA-compliant secure alerting, and seamless, bidirectional integrations with tools like Slack, Microsoft Teams, Datadog, ServiceNow, Autotask, ConnectWise, Kaseya, and more.
- Switching from PagerDuty to OnPage saves money without losing reliability: OnPage delivers cost-effective IT alerting, essential features without the bloat, and better integrations compared to PagerDuty. This makes OnPage the top PagerDuty alternative in 2025.
PagerDuty Pricing Overview (2025)
PagerDuty offers four main pricing tiers:
| Plan | Price (per user/month) | Features |
| Free | $0 | Very limited incident response & on-call scheduling |
| Professional | $21 | Basic incident response & on-call scheduling |
| Business | $41 | Advanced automation, team reporting |
| Enterprise | Custom Pricing/Contact Sales | Full orchestration, enterprise security |
Extra costs:
- Add-ons: Analytics, AIOps, Stakeholder Licenses, Status Pagers, Live Call Routing, advanced integrations, and additional APIs often come with extra fees.
- Annual billing: To get the lowest pricing (listed above), orgs must commit annually.
At first glance, $21 per user/month might seem affordable. But as your team scales, costs quickly add up. A 20-person team on the Business plan costs nearly $10,000 annually (not including add-ons).
Pros of PagerDuty
Despite the high-cost, PagerDuty does offer strong capabilities:
- Wide integration support: Works with a lot of popular tools like Slack and Datadog.
- Powerful automation: Ideal for large enterprises with complex workflows.
- Incident orchestration: Advanced escalation policies and analytics for big teams.
Cons of PagerDuty
Here’s where PagerDuty pricing falls short:
- Expensive for Small and Mid-Sized Teams: PagerDuty’s pricing is built for enterprises, not smaller IT teams. Many businesses pay for advanced features that they will never use.
- Feature Bloat: PagerDuty is packed with automation tools, event intelligence, and analytics that sound great on paper, but do you really need them? If your goal is fast, reliable incident alerting, these extras can feel like overkill.
- Integration Limitations:
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- ConnectWise: No native integration, requires a third-party integration with tools like Zapier and Appy Pie that may lead to additional costs as well.
- Kaseya: Customers often seek alternatives when using PagerDuty paired with Kaseya (see below).
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- Autotask: PagerDuty does not fully integrate with Autotask, see below, so many teams look to migrate to a solution with a bidirectional integration.
OnPage, by comparison, fully supports seamless bidirectional integrations with ConnectWise, Kaseya, Autotask, and more.
- Customer Support Friction: Users across Reddit and PagerDuty’s own community forums have flagged delayed or inconsistent responses to urgent tickets. In critical incident management, that can translate to costly downtime. OnPage takes the opposite approach: every support ticket is treated as urgent, ensuring fast resolution and peace of mind.
Is PagerDuty Pricing Worth It?
For large enterprises with complex needs, PagerDuty can be valuable. However, for most organizations, especially those focused on reliability and cost-efficiency, PagerDuty pricing doesn’t make sense.
Many IT teams find themselves paying for advanced features like event orchestration and analytics that they never use. If you’re looking for secure, fast alerting with critical integrations and on-call management capabilities, there are better options at a fraction of the cost.
When Looking at PagerDuty Alternatives, OnPage is #1
When searching for a PagerDuty alternative, one name stands out: OnPage.
Why OnPage Beats PagerDuty
- Affordable Pricing: Lower cost per user than PagerDuty, without sacrificing reliability.
- No Feature Bloat: Only the tools you need for effective on-call alerting and incident management. No paying premiums for features you don’t even know exist.
- Superior Integrations: With OnPage you can seamlessly integrate with all of your existing tools through our Public API, at no extra cost.
- Reliability You Can Trust: HIPAA compliant, 24/7 critical alerting, guaranteed message delivery.
- Dedicated Support: OnPage’s dedicated customer support team is readily available around-the-clock to answer all of your pressing questions (no matter which plan you are on).
In Summary, STOP Overpaying for Incident Alerting
PagerDuty pricing might make sense for enterprises that need the full breadth of advanced incident management, such as service-level dependency mapping and advanced analytics, but for most teams, it’s an expensive solution filled with unused features.
OnPage offers everything you need, reliable alerting, key integrations, affordable pricing, and no hidden fees. Start your free trial with OnPage today and see the difference.
