OnPage Mentioned in Gartner’s Hype Cycle for ITSM 2019 Report
Gartner’s Hype Cycle for ITSM report highlights tools or technologies that improve IT operations. It’s a comprehensive, in-depth document, allowing support teams to gain insight into the latest innovations, industry trends and recommendations.
The OnPage team is pleased to be included in the latest Hype Cycle for ITSM report, listing OnPage’s solution as a trusted, reliable source for IT service alerting (ITSA). In this post, I’ll provide a snapshot of the report, summarizing its key points and conclusions.
How the Hype Cycle Defines ITSA Tools
According to Gartner’s Hype Cycle report, ITSA tools are efficient solutions that automate the notification process, ensuring that the appropriate persons are immediately notified of critical IT incidents or events. Notifications can be delivered through several channels including, but not limited to, SMS, voice messages and mobile applications (e.g., OnPage).
Additionally, the report states that ITSA tools integrate with ITSM and monitoring solutions. This way, support teams can adopt a powerful solution to better resolve IT outages, infrastructure failures and other relevant incidents.
Rising Use of ITSA Solutions
Support teams are investing in ITSA tools due to their robust capabilities and functionalities. For instance, ITSA solutions offer:
- Real-time data and analytics
- Urgent communications
- Guaranteed alert delivery and reception regardless of location
ITSA solutions reduce the mean time to repair (MTTR), ensuring that on-call personnel resolve incidents faster to satisfy clients and stakeholders. Also, these tools enhance team accountability, as resolution performance is tracked and documented through intelligent reporting.
OnPage Included in Gartner’s Hype Cycle Report
OnPage’s incident alert management platform is mentioned in the latest Hype Cycle release, listing the solution as a trusted tool for intelligent alerting and urgent notifications. The OnPage platform provides real-time message statuses, alert escalations, on-call schedules, persistent notifications, post-mortem reports and more.
At its core, OnPage offers a solution that streamlines IT operations, solidifying support team collaboration and communication in the process. It ensures that critical issues are never missed during urgent or time-sensitive situations.
As discussed by Gartner’s 2019 Hype Cycle report, ITSA platforms such as OnPage, streamline resolution performances, while complementing event management operations and monitoring tools of any support team regardless of size. The OnPage team is grateful for this mention and is determined to continue providing a powerful solution built for today’s incident management organizations.