For MSPs, ConnectWise ticketing enables MSPs to keep track of changes in ongoing incidents. MSPs leverage tools like ConnectWise to set a wide range of conditions that allows them to closely monitor their clients’ infrastructure.
While you can catalog an incident by creating a ticket through ConnectWise, there is very little you can do to better manage the incident by simply using tickets. Furthermore, with current ConnectWise workflows, you are only able to receive a text or email when a ticket is created. This limitation inhibits a virtuous workflow.
The following white paper details five methods for enhancing your ConnectWise ticketing workflow through critical alerting. Critical alerting allows ConnectWise users to no longer use the cloud-based system as just a ticketing system.
As DevOps grows within the tech industry, it continues to play a vital role in…
What Is a DDoS Attack? A distributed denial of service (DDoS) attack overwhelms a server,…
Managed service providers (MSPs) are responsible for monitoring hundreds or even thousands of devices, meaning…
If you’ve been using Grafana OnCall OSS for incident management, you may have already heard…
We're excited to announce the launch of our bi-directional integration between OnPage and Jira! This…
If you haven’t heard already (which would be shocking considering the numerous posts I’ve seen…