For MSPs, ConnectWise ticketing enables MSPs to keep track of changes in ongoing incidents. MSPs leverage tools like ConnectWise to set a wide range of conditions that allows them to closely monitor their clients’ infrastructure.
While you can catalog an incident by creating a ticket through ConnectWise, there is very little you can do to better manage the incident by simply using tickets. Furthermore, with current ConnectWise workflows, you are only able to receive a text or email when a ticket is created. This limitation inhibits a virtuous workflow.
The following white paper details five methods for enhancing your ConnectWise ticketing workflow through critical alerting. Critical alerting allows ConnectWise users to no longer use the cloud-based system as just a ticketing system.
Secure messaging apps for healthcare workers are platforms designed to enable HIPAA-compliant communication, real-time collaboration…
Disclosure: This comparison is written by our product marketing team that works closely with IT…
Industry recognition, strategic partnerships and advanced product capabilities position the company for continued momentum across healthcare, IT and enterprise…
A new HBR study reveals that the race to build and manage AI agents may…
Veterinary clinics typically operate during standard 9–5 business hours. But emergencies don’t follow a schedule.…
You probably use ambient AI every day without even knowing it. When your Apple Watch…