Three Ways to Empower NOC Team According to Ayehu, up to 80% of IT issues can be resolved by your NOC team. Your NOC is the company’s first line of defense against outages and IT irregularities. For most IT teams, the Network Operations Centers (NOC) support the computer network and infrastructure with the goal of maintaining 24×7 … Continued
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Escalation management for better communication While effective communication can be challenging in the best of circumstances, it can be especially trying when an internal or external customer is facing an issue. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact … Continued
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Are you prepared for an IT Outage? In the past 4 weeks, the southern United States has experienced significant damage from the ravages of hurricane Harvey and Irma. These natural disasters are freakish and unexpected but unfortunately they are not uncommon. Even at less intensity such as a tropical storm, the results can take the … Continued
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How to modernize SLAs and ITOps “Tell me how you will measure me and I will tell you how I will behave.” Dr. Eliyahu Goldrat – The Goal Digital transformation will come from increased investments in technology. But, at the same time, it will also come from increased scrutiny and commitment to quality of the … Continued
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ITSM Modernization IT teams define success as solving problems quickly. To enable ITSM modernization we have to think of adopting the tools and methods that will enable resolution of ITSM issues more quickly. To be clear, modernization does not mean stepping away from SLAs or DevOps. Instead, modernization means bringing on automation of key IT … Continued
read moreServiceNow IT Service Management ServiceNow ITSM software gives you a powerful platform for managing ITIL processes, helping you to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation. And since it’s built on an enterprise IT cloud platform, no infrastructure is required. ServiceNow ITSM is available to companies of all sizes. ServiceNow: … Continued
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Given the frequency with which IT discusses DevOps trends and developments, one could believe that the community has universally adopted its tenets and lessons. However, recent studies show that less than 5% of teams have adopted the precepts of DevOps exclusively and just over 50% said a quarter to half of their development groups have … Continued
read moreServer downtime means company downtime and OnPage helps you tackle downtime by streamlining the incident resolution life-cycle. OnPage integrates with your monitoring tools to give a voice to detected incidents. OnPage helps drive down response time by connecting incidents to people, right on your mobile device. OnPage allows you to send messages to multiple … Continued
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According to a 2017 study, 55% of organizations are looking to improve the accuracy, timeliness and relevance of IT alerting, notification and IT operations management. Alerting is a key component of IT operations management and readiness. Second only to cloud, IT monitoring and IT alerting are believed to be the most important monetary investment for … Continued
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Here’s what you should ask your IT Alerting Vendor Many IT teams start out with a focus on building out monitoring through Nagios, Splunk, BigPanda or one of many other monitoring tools. However, they soon realize that the key to fighting expensive downtime doesn’t start and end with good monitoring. Teams also need a strong … Continued
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