Blog
On-Call Life: Setting Expectations
Imagine this: You’ve just been offered a new job in tech. Maybe it’s your first job right out of college, and you’ve only heard of being on-call in passing conversations up until this point. Or, perhaps you’ve been in tech your whole life but never had to be on-call until today. Or, maybe you’re contemplating … Continued
read more
Top MSP Conferences of 2024-2025
Conferences are a great way for MSPs of all sizes to establish long-term partnerships and discover technologies that will help them grow. However, with an overwhelming number of MSP conferences to choose from, it is important for teams to attend conferences that will maximize their time. So, we have curated a list of the Top … Continued
read more
Building the Best Incident Response Team
When it comes to critical incident management, IT teams require a structured approach that will ensure that any cybersecurity event is swiftly remediated. And no incident management plan is complete without a clearly defined incident response team. Whether your team is looking to establish an incident response team from scratch or just improve existing response … Continued
read more
Problems with ServiceNow and Twilio
Rethinking IT Management – Introduction We live in a time where immediate communication of critical incidents is vital for maintaining continuous service availability. As companies strive to enhance their IT service management practices, many integrate technologies like Interactive Voice Response (IVR) into their service delivery frameworks. However, this approach may not always be the most … Continued
read more
Introducing OnPage’s Integration with Microsoft Teams
As OnPage continues to expand its suite of out-of-the-box integrations with popular tools, we are excited to announce the addition of another highly requested application to our arsenal **drumrolls please** Microsoft Teams. This new integration follows our successful launch of OnPage-Slack integration and meets the needs of many eager customers. In this blog post, we … Continued
read more
Crisis Management for Oil and Gas Companies
Crisis Management for Oil and Gas Companies Oil and gas companies operate in a high-stakes environment where the potential for catastrophic incidents, such as oil spills, explosions, and natural disasters always exists. These risks necessitate the establishment of robust crisis management for oil and gas companies to ensure the safety of their personnel and minimize … Continued
read more
Augmenting MSP Helpdesk Support: 5 Workflows
Setting the stage for a helpdesk support Managed Service Providers (MSPs) are the backbone for many businesses, ensuring that IT systems run smoothly and efficiently. They offer a cost-effective alternative to building an in-house tech team, often allowing companies to leverage cutting edge expertise without the significant expense and responsibility associated with expanding headcount. The … Continued
read more
Incident Response for Critical APIs
What Is Incident Response? Incident response is a structured approach to addressing and managing the aftermath of a security breach or cyberattack, also referred to as an IT incident, computer incident, or security incident. The goal is to handle the situation in a way that limits damage and reduces recovery time and costs. Additionally, it … Continued
read more
Navigating AI in Security Operations
Introduction Many modern cybersecurity attacks are now being powered by AI, demanding heightened vigilance and adaptive defense strategy to detect these attacks and limit their blast radius. The emergence of AI-generated phishing emails, employing password-spraying tactics, and mimicking user behavior, coupled with the crafting of malicious code designed to intelligently evade traditional security measures, has … Continued
read more
What’s New at OnPage: Enhanced Phone App and Security
Welcome to the latest OnPage phone app update! Our dedication to enhancing our product and streamlining customer workflows remains unwavering. In our continuous quest for improvement, we’re thrilled to unveil the latest enhancements to our application. We’ve listened intently to your feedback and are excited to announce a significant modernization of our phone application, showing … Continued
read more