NoOps eschews critical alerting at its own peril Many start-ups’ embrace serverless architectures such as AWS, believing they will be able to adopt NoOps and avoid the need for critical alerting and ITOps. NoOps means no worries about servers as everything is on the cloud and if there are no worries about servers then there is … Continued
Client Spotlight: Providence Community Health Center The following article was written by Dr. Andrew Saal, Chief Medical Officer at Providence Community Health Centers in Providence, Rhode Island. For the last three decades, our physicians and practitioners have stayed in touch using state of the art technology from 1990. Luckily, not much has changed in the … Continued
OnPage experiences 30% year over year growth OnPage Corporation, the first-to-market Incident Alert Management Platform, today announced an over 30% year-over-year increase in revenue growth from its enterprise business. Since its start in 2011, OnPage has been consistently cash flow positive and today has over 30,000 customers worldwide. These latest results come from OnPage’s growth … Continued
Pagers cost the UK’s Health System Millions This past September, the UK’s National Health Service (NHS) reported that by simply replacing pagers, they could save £2.7 Million ($3.6 Million) per year. At present, the NHS spends almost £6.6 Million ($8.7 Million) supporting the under-performing service and staff want the NHS to find alternatives. Shadow Communications … Continued
4 Paths to minimize alert fatigue in healthcare While long an issue in IT, alert fatigue in healthcare has only recently been recognized as a significant issue. In healthcare, the term alert fatigue describes how busy workers become desensitized to safety alerts resulting from clinical decision support (CDS) systems or electronic health records (EHR) and … Continued
How to ensure proactive communications during an IT outage In the world of IT outages and IT operations, incident response management plays significantly into how quickly the issue is resolved. The cause of the outage could be the result of a network configuration change, software upgrade, scheduled maintenance, surge capacity failure or simply a code … Continued
Cloud management for MSPs has become a huge opportunity. However, for many MSPs, cloud has become a mixed bag. Approximately 80% of an MSP ‘s customers are SMBs and many of them confuse Cloud and Saas and put them in the same grouping, assuming they need one when the other might be sufficient. This confusion … Continued
We realize that alerting is stressful. Whether you are working in Ops, Dev, NOC, helpdesk or on-call, you never want to miss a critical alert because so much rests on making sure that critical incidents are cataloged, heard and acted upon. Every minute that impaired technology persists results in downtime, which in turn hurts an … Continued
Fragmentation of care occurs when physician communications lack the necessary tools and methods for coordinated healthcare communications. For example, with fragmented communications, communications will break down between emergency department and care centers or between house staff at end-of-shift or between different care departments managing a patients’ needs. Indeed, in a typical scenario, more than 1 … Continued
Improved Functionality, Security and Workflow Professionals in IT and healthcare look to an application like OnPage’s critical alerting platform to ensure they are apprised of critical incidents no matter where they are. That’s why today OnPage is proud to announce its newest iPhone updates with v 5.1.8 which further enables practitioners to facilitate the resolution … Continued