On a typical chaotic hospital floor, the steady cacophony is deafening. Landlines ring. Overhead paging systems blurt out instructions. Physicians are using their pagers to arrange consults. A nurse is yelling out updates to the coverage schedule. Physician are on the phone discussing a patient’s treatment options. And in the midst of all this … Continued
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As an MSP, you understand your customers’ business challenges. However, to grow your MSP, you need to turn this understanding into profit. By realizing that customers need someone to own the responsibility for their IT infrastructure, cloud and alerting, MSPs can go quite far. But how can MSPs turn this understanding into a way to … Continued
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Three Ways to Empower NOC Team According to some sources, up to 80% of IT issues can be resolved by your NOC team. Your NOC is the company’s first line of defense against outages and IT irregularities. For most IT teams, the Network Operations Centers (NOC) support the computer network and infrastructure with the goal of maintaining … Continued
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OnPage gives voice to data anomalies and outages and is now available on the ThingWorx Marketplace Today, OnPage, the leader in Incident Alert management, has announced that it has joined the PTC Partner Network as a technology partner in the ThingWorx Ready™ program. The program allows OnPage to validate its interoperability with the ThingWorx® platform and … Continued
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Today, we see that IT is awash in a sea of data. Data from monitoring tools, dashboards, apps and critical alert management platforms make it challenging at best for IT to ensure the data it gathers can define the problem. With so much data surrounding them, it becomes even more challenging to get the right … Continued
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When healthcare security executives were asked what issues keep them awake at night, survey respondents in a Forrester Research study most often cited the misuse of personally identifiable patient information (86 percent). This fear makes sense given that most hospitals still rely on pagers and insecure communication formats like Facebook and GChat. These formats do … Continued
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Escalation management for better communication While effective communication can be challenging in the best of circumstances, it can be especially trying when an internal or external customer is facing an issue. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact … Continued
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Where in the world is OnPage? It feels like we’re part of the chorus in a Willy Nelson song these days since we’re On the road again so many times over the upcoming weeks. Unfortunately, we won’t have a funky VW bus to ferry us about. We’ve traded the bus in for airline tickets and … Continued
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Are you prepared for an IT Outage? In the past 4 weeks, the southern United States has experienced significant damage from the ravages of hurricane Harvey and Irma. These natural disasters are freakish and unexpected but unfortunately they are not uncommon. Even at less intensity such as a tropical storm, the results can take the … Continued
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How to modernize SLAs and ITOps “Tell me how you will measure me and I will tell you how I will behave.” Dr. Eliyahu Goldrat – The Goal Digital transformation will come from increased investments in technology. But, at the same time, it will also come from increased scrutiny and commitment to quality of the … Continued
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