OnPage delivers HIPAA-compliant secure messaging while giving teams a reliable way to elevate urgent updates—so outpatient staff can respond quickly, collaborate with ease, and stay connected through every stage of patient care.
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Outpatient clinics and ambulatory care centers run on tight schedules, with providers moving quickly between appointments, follow-ups, and specialty procedures. Coordinating care in this fast-paced environment is challenging when communication is fragmented across emails, pagers, phone calls, or siloed messaging apps.
Critical alerts/patient updates can get lost/delayed when systems don’t communicate. Providers may miss lab results, vital signs changes & urgent messages from nurses, slowing response times & affecting patient outcomes.
Patients often struggle to reach the right provider after a visit. Delayed follow-ups can negatively affect patient satisfaction and even lead to complications in recovery & increased readmission rates.
Gaps in communication can lead to medical mishaps, complications, and delays in patient care, increasing the likelihood of patient dissatisfaction and negatively affecting your organization’s HCAHPS scores.
Care teams spread across multiple shifts or locations often struggle to collaborate in real time. Phone tag, disconnected messaging apps, & unclear escalation workflows lead to slower decisions & gaps in care.
OnPage modernizes clinical communication workflows, freeing teams from chasing providers, missed critical messages, and fragmented communication, so they can focus on patients.. With OnPage, outpatient teams can:
Receive/Deliver Critical Alerts ReliablyLab results, vitals, or urgent patient messages reach the right provider instantly. |
Coordinate Across Teams via Secure MessaagingHIPAA-secure messaging allows physicians, nurses, and specialists to collaborate in real time. |
Streamline Post-Visit Patient Follow-UpsAutomated call routing ensures patients connect with the correct on-call provider post-visit. |
Reduce Alert FatiguePriority-based messaging surfaces urgent communications while filtering non-critical interruptions. |
Gain Role-Based MessagingSend messages directly to a care team role, such as ‘on-call OB-GYN,’ so the right provider receives alerts even if their contact info is unknown. |
Maintain Continuity of CareWith on-call groups (escalation and regular), on-call schedules, alert routing automation and escalation rules, no critical message is missed. |
Outpatient workflows rely on multiple clinical systems, but these tools don’t have a way to elevate critical notifications. OnPage centralizes alerts, messaging, and call routing to ensure timely, coordinated care.
By integrating your existing health systems with OnPage, teams will be able to streamline urgent communications and overcome burnout to ensure that patients needs are met as efficiency as possible.
Key integrations include:
Epic, Cerner, MEDITECH, etc. flow alerts and critical updates directly into OnPage, keeping care teams informed in real time. Responses and acknowledgments are synced back into the EHR if needed, ensuring a seamless, two-way flow of information.
Omnicell and Pyxis generate urgent medication alerts, delivering them instantly to the correct pharmacist or clinician.
Alerts from Philips or Welch Allyn notify staff of critical patient vitals during procedures or observation periods.
Intelligent call routing supports post-visit patient inquiries and internal staff escalation, connecting patients with the right on-call provider.
OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!
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OnPage delivers time-sensitive notifications from EHRs, lab results, and nurse call systems directly to the right on-call provider. Priority-based messaging ensures critical alerts are never missed, helping teams act quickly without unnecessary interruptions.
Yes. With intelligent call routing, patients can reach the correct on-call provider after discharge or clinic visits. This closes communication gaps, improves continuity of care, and enhances patient satisfaction.
Role-based messaging lets care teams send alerts to a specific role (like “on-call nurse” or “lab technician”) instead of an individual. This ensures the right team member receives messages immediately, even if contact information is unknown.
OnPage integrates with major EHRs, like Epic, Cerner, MEDITECH, as well as pharmacy systems (Omnicell, Pyxis), monitoring devices (Philips, Welch Allyn), and telephony/PBX solutions. These integrations centralize urgent communication, routing them to the right on-call staff, reducing delays and workflow gaps.
Yes. All messages, alerts, and collaboration threads are fully HIPAA-compliant and auditable, protecting patient information while enabling efficient team communication.
OnPage uses priority-based messaging to filter non-urgent communications, delivering only what’s critical to the right provider. This helps staff focus on patient care rather than being overwhelmed by unnecessary notifications.
