OnPage elevates urgent alerts, streamlines pre-arrival communication, and enables HIPAA-compliant secure messaging—helping EMS teams coordinate in real time, respond faster, and improve patient outcomes.
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Out-of-hospital emergency response teams face critical communication gaps every day. From private ambulance firms to volunteer responders, ensuring timely delivery of critical alerts is challenging.
Gaps often occur between:
EMS crews and emergency departments for pre-arrival patient updates
Volunteer responders providing pre-hospital care
These inefficiencies can delay patient care, reduce situational awareness, and impact outcomes in life-critical situations.
Delayed computer-aided dispatch (CAD) alerts reaching responders.
Fragmented communications across EMS, hospitals, and volunteers.
Lack of secure messaging for sensitive patient data.
Inefficient coordination of multi-agency responses.
Pre-arrival gaps where hospitals may not be fully prepared for critical patients.
OnPage streamlines EMS communication workflows, ensuring every alert and message reaches the right responder immediately. It’s more than pager replacement—OnPage modernizes field-to-hospital workflows, admin to EMT/ EMS first responder communication workflows, pre-arrival notifications, and team collaboration.
In rural areas or volunteer-based EMS systems, reaching the right responder quickly can mean the difference between life and death. With OnPage’s Live Call Routing, dispatchers can instantly connect emergency alerts/calls to the appropriate first responder, bypassing phone tag and ensuring the fastest possible response.
Intelligent routing: Alerts/calls are routed to the on-duty responder based on schedules.
Volunteer readiness: Even if volunteers are offsite, OnPage ensures critical notifications reach them immediately.
Escalation protocols: If a responder doesn’t acknowledge, the alert is automatically escalated to the next available team member.
Audit trail: Every alert, call, and acknowledgment is logged for compliance and post-incident review.
Alerts from CAD or dispatch systems are instantly delivered to EMS crews and hospital EDs
HIPAA-compliant messaging supports sharing patient status, images, and scene data en route.
Role-based messaging ensures EMT and hospital teams communicate effectively without knowing exact contact info.
Supports mass notifications for incidents requiring multiple agencies.
OnPage works alongside dispatch, CAD, and reporting software to streamline incident response and documentation.
Ensures audit-ready, secure records of every communication.
Automated schedules, escalation rules, and coverage rotations reduce human error and create equitable workloads for all team members.
Two-way, HIPAA-compliant messaging with secure file attachments allows EMS teams to coordinate instantly across locations.
The complete OnPage clinical communication and collaboration (CC&C) system consists of an encrypted, HIPAA-compliant mobile application and a web management console.
OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!
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Emergency Medical Services, more commonly known as EMS, deliver acute, urgent, pre-hospital care in life-and-death situations to patients. EMS is a highly coordinated, strategic system that involves clinicians, medical specialists, organizations, people and volunteers focused to deliver emergency medical care to patient(s). Once activated by an incident resulting in a serious injury or life-threatening illness, they ensure the immediate transportation of patients to healthcare facilities.
1. Private ambulance firms: Paid emergency medical technicians (EMTs) and paramedics tend to the patient’s critical health issues. Patients are quickly and urgently transported to the hospital by way of ambulance.
2. Air Medical Transport: Helicopter or fixed-wing aircraft used to transport critically ill patients over long distances or from remote areas where ground transport would be too slow.
3. Bystander assistance: People at the scene of an emergency event assist patients prior to the arrival of EMTs. Trained bystanders often perform CPR.
4. Volunteer agencies: Majority of staff are not compensated for their efforts. Volunteers respond to 911 emergencies and may provide transportation for patients.
OnPage delivers persistent, high-priority alerts directly to the right responder’s mobile device, bypassing silent modes and ensuring urgent messages are never missed. Automated escalation policies further reduce delays, enabling faster patient care.
Yes. OnPage connects seamlessly with EMS dispatch and patient care systems, including ESO, ZOLL, ImageTrend, and Tempus Pro, as well as secure hospital messaging channels for pre-arrival coordination. This ensures that urgent alerts from dispatch, mobile patient care reports, and hospital guidance are delivered instantly to the right EMS responders, enabling faster decision-making and smoother patient handoffs.
To reach emergency responders fast, critical alerts should be sent through secure mobile message systems that override silent modes. These systems ensure that alerts are delivered, read, and acknowledged in real time, minimizing communication delays during high-stress incidents.
Yes, there are secure messaging apps available that support HIPAA compliant communication and collaboration for EMTs, paramedics, and healthcare teams. These platforms allow encrypted file sharing, two-way messaging, and time-stamped message audit trails to meet healthcare privacy regulations and improve patient care.
During mass casualty events or special operations, EMS teams rely on encrypted mobile alerts and centralized communication platforms that work across multiple devices and locations. These systems enhance coordination, speed up decision making, and ensure everyone stays informed in real time. Plus to keep all stakeholders informed, teams can deploy a mass notification solution that simultaneously delivers SMS, voice call, and emails to all of the desired recipients during time-sensitive situations.
Emergency services can improve response times by using automated scheduling tools that enable teams to deliver urgent messages to the right people every time based on on-call schedules and escalation policies. This helps ensure that urgent calls are never missed, even in cases where the first contact is unavailable.
