What is Incident Management?

Incident management defines the orchestration of personnel, technology and processes to quickly resolve IT service interruptions. When IT service is interrupted, it is imperative to restore the quality of service to normal operations as quickly as possible.

OnPage orchestrates alerts originating from incidents, enabling incident response teams to start the triage and remediation process. These alerts can override the silent switch and provide ALERT-UNTIL-READ capabilities, ensuring that critical messages are never missed. OnPage’s escalation, redundancy, and scheduling features make the system infinitely more secure and reliable than emails, texts and phone calls.