Managed service providers (MSPs) are strong multitaskers, handling monitoring, documentation, security, infrastructure maintenance, support, and more for each of their clients. So clearly the need for a strong set of MSP tools is one that cannot be overlooked. In the current state of IT, clients expect swift response and seamless service delivery no matter the … Continued
read more
A customer support technician is a technical professional who helps customers solve issues with hardware, software, and IT systems. They’re often the first point of contact when something breaks, whether that’s a computer glitch, a network outage, or a software error. The role is all about troubleshooting, guiding users through solutions, and making sure technology … Continued
read more
Security Orchestration, Automation, and Response (SOAR) platforms empower security teams to streamline and accelerate their response to cyber threats. By integrating with existing security tools, automating repetitive tasks, and standardizing incident response workflows, SOAR helps organizations proactively defend against attacks while improving operational efficiency. Security teams are often overwhelmed by manual processes and alert fatigue, … Continued
read more
What Is a DDoS Attack? A distributed denial of service (DDoS) attack overwhelms a server, service, or network with internet traffic to disrupt or halt normal operations. This is typically achieved by multiple compromised systems flooding the target with traffic. The result is that legitimate users cannot access the systems or services, causing significant operational … Continued
read more
Lately, I have been thinking about the mental health effects that stem from working in the cybersecurity industry. And in my research, I came across an Afternoon Cyber Tea podcast that sparked my interest. During their talk, host Ann Johnson and Dr. Ryan Louie, MD, PhD, dissect parallels between those who work in cybersecurity and … Continued
read more
What Is Incident Response? Incident response is a structured approach to addressing and managing the aftermath of a security breach or cyberattack, also referred to as an IT incident, computer incident, or security incident. The goal is to handle the situation in a way that limits damage and reduces recovery time and costs. Additionally, it … Continued
read more
What Is DevSecOps? DevSecOps is a philosophy that integrates security practices within the DevOps process. DevSecOps involves creating a ‘security as code’ culture with ongoing, flexible collaboration between release engineers and security teams. The main aim of DevSecOps is to make everyone accountable for security in the process of delivering high-quality, secure applications. This culture … Continued
read more
What is an Intrusion Prevention System (IPS)? An Intrusion Prevention System (IPS) is a network security and threat prevention tool. Its goal is to create a proactive approach to cybersecurity, making it possible to identify potential threats and respond quickly. IPS can inspect network traffic, detect malware and prevent exploits. IPS is used to identify … Continued
read more
The Rising Threat of Cybercrime in Healthcare Of growing concern to both patients and the professionals who facilitate their care is the growing trend of healthcare organizations being preyed upon by cybercriminals. In the United States, recent political dialogue has brought special attention to patients’ privacy rights under HIPAA and the ongoing security of their … Continued
read more
What is Zero Trust? Zero trust is a security model to help secure IT systems and environments. The core principle of this model is to never trust and always verify. It means never trusting devices by default, even those connected to a managed network or previously verified devices. Modern enterprise environments include networks consisting of … Continued
read more