Blog
Improving MSP Incident Alert Management
As the big game approaches this Sunday, I’ve been thinking about the NFL’s introduction of instant replay and how it makes the league much more enjoyable! Whether you’re rooting for the Patriots led by Tom Brady … or the Rams, you can’t deny that instant replay makes every Super Bowl much more efficient and adds … Continued
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Four Reasons to Use an Escalation Policy
Let’s set the scene – an IT professional just received a critical alert, notifying him of an urgent matter. Unfortunately, due to a distracting social event, this professional is completely unaware of the notification. Even worse, he receives incident alerts via email, a communication method which doesn’t have the ability to forward the alert to … Continued
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OnPage ConnectWise Manage Integration 3.0
OnPage and ConnectWise has come a long way from when we first announced our integration 3 years ago. Today the integration supports the day to day workings of over 3000 MSPs with more and more being added to the number. Here at OnPage we love our MSP customers because they are an active bunch who … Continued
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Cybersecurity in Healthcare 2019
We all know the phrase, “New year, new me.” However, for hackers, this mantra has long been forgotten. Regardless of the year, malicious parties will continue to find innovative and new ways to target the healthcare industry. That’s why in 2019, healthcare facilities should be aware of the cybersecurity threats plaguing the industry, with criminals … Continued
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OnPage’s Top Healthcare Blogs of 2018
It’s no secret that we, at OnPage, are passionate about healthcare and the clinical professionals that make the industry go ‘round. It’s through our appetite for this industry, which lead us to publish several, interesting blogs about healthcare and its related topics in 2018. It’s been a successful year and we look forward to 2019, … Continued
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Datto Autotask Alerts Revolutionized With OnPage Integration
You asked and we delivered; you and other customers requested a solution that would integrate alert management into Datto’s Autotask PSA capabilities. We at OnPage are excited to announce that this MSP solution is now a reality. OnPage’s integration with Autotask PSA enables MSP teams to benefit from both platforms and their respective capabilities, all … Continued
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OnPage’s Datto’s Autotask PSA Integration Improves IT Workflows and Performance for MSPs
OnPage partners with Datto’s Autotask PSA to convert tickets into intelligent alerts, reducing operating costs, improving response rates and SLA compliance. OnPage, the industry’s leading incident alert management system today announced a new integration with Datto’s world-class IT business management platform. For the first time, managed service providers (MSPs) can take advantage of a unified view between Autotask … Continued
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Reduce IT downtime with incident management
In the IT world, if a server can fail or traffic can overload the network – it will. And the consequences of downtime are significant. Many IT organizations face database, hardware, and software downtime that last short periods or can shut down the business for days. According to Gartner, the average cost of network downtime alone … Continued
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Takeaways from IT Nation 2018
I had a wonderful time at IT Nation 2018 last week, getting to know many of you at the OnPage booth and during networking breaks. I also learned so much from the breakout sessions, not only from the knowledgeable speakers who shared ideas, best practices and experiences out in the field but also from the … Continued
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Improving Hospital Workflow With OnPage Alerting
At many points in a hospital’s functioning, workflow touches the outcome. The problem facing much of healthcare though is that the established workflow for alerting and messaging physicians is broken. What are ways for improving scheduling doctors? What are the potential impacts from improvement? Improving hospital workflow is hindered due to poor on call scheduling Scheduling … Continued
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