Automation as the foundation for optimizing care delivery In a world where efficiency and precision are the cornerstones of progress, automation has become the unsung hero across diverse industries. From manufacturing floors to customer service, its transformative power has reshaped the way we work and deliver services. Within the healthcare sector, automation has left no … Continued
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Excitement is buzzing through the halls of OnPage’s Boston headquarters, and rightly so. The team is gearing up for the much-anticipated in-person Global Exchange Conference 2023, and let me tell you, our office is a hive of activity right now— booth preparation, ordering booth fixtures and making crucial decisions about conference swags. 😉 As the … Continued
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For patients and family members of patients waiting for organ transplantation, time is of the essence. Lives hang in the balance, waiting for that life-changing call announcing a matched donor organ. For organ transplant recipients, the waiting game is often a test of patience and resilience. However, with the advent of modern technology, a solution … Continued
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 Code blue workflow: Introduction In critical healthcare scenarios, swift response is the linchpin to saving lives. Enter code blue workflows – a set of protocols that guide healthcare teams in high-stress scenarios. When a patient’s life is at stake due to cardiac arrest, respiratory failures, or other life-threatening conditions, these workflows ensure a rapid, … Continued
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As the post-pandemic world finds its footing again, a resilient spirit drives the revival, propelling businesses to embrace a new era of technological innovation. Notably, IT teams are swiftly adopting the digital transformation of their processes, particularly in incident response. From virtual collaboration tools and remote IT support to automated incident management, teams have found … Continued
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You know it’s going to be a great day when you find yourself mentioned as a Sample Vendor on the Gartner® Hype Cycleâ„¢ report for Monitoring and Observability, 2023(July 2023). The OnPage team is thrilled to share with its community that we have been mentioned as a Sample Vendor by Gartner on their latest Hype … Continued
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Introduction The OnPage team is thrilled to inform that we’ve been included in Gartner® Hype Cycleâ„¢ for ITSM, 2023 report, listing OnPage as a Sample Vendor in the Automated Incident Response category. In this blog, we draw upon our analysis of the Hype Cycle report and our individual insights into the IT Service Management (ITSM) … Continued
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In the dynamic world of Information Technology (IT), incident tracking is a critical process within the realm of incident management that can significantly influence an organization’s operational efficiency and service quality. Incident management refers to the identification, recording, and management of incidents—unplanned events or disruptions—that can impact IT services. Understanding Incident Tracking Incident tracking involves … Continued
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Introduction In our previous blog from the ConnectWise series titled “OnPage-ConnectWise Incident Alert Management Workflows,” we discussed how customers are optimizing their investments in ConnectWise PSA. Now, we’re excited to present a new and powerful workflow specifically designed for after-hours that addresses the evolving needs of IT and Managed IT clients. Developed through a close … Continued
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In the face of growing security threats and incidents, businesses must prioritize their ability to detect, investigate, and respond effectively. Timely incident response is crucial for maintaining the security and integrity of systems and data. Among the essential tools in the incident response arsenal, log monitoring stands out as a critical component. By closely analyzing … Continued
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