An incident management process is a set of procedures and actions taken to respond to and resolve critical incidents: how incidents are detected and communicated, who is responsible, what tools are used, and what steps are taken to resolve the incident. Incident management processes are used across many industries, and incidents can include anything from … Continued
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Effective communication between healthcare professionals is critical for timely and effective operations. In a modern healthcare environment, communication technologies are critical for connecting healthcare professionals with other caretakers and healthcare entities, ensuring the best, most effective, immediate care to patients. This article examines the impact of technology on effective communication between healthcare professionals, and how … Continued
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In a world where we get alerts and notifications for anything under the sun, it is important to differentiate which alerts are important and which alerts can be dealt with later. For this very reason, the OnPage platform enables the user to send messages in two different formats: High and low-priority events. Our unique ringtones … Continued
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OnPage helps thwarts HIPAA violations Avoiding HIPAA violations and combating potential ransomware attacks are top of mind for many healthcare institutions. In theory, avoiding HIPAA violations should be straight forward as HIPAA requirements are very specific in what they do and don’t allow hospitals to do during communications with their staff physicians. HIPAA legislation clearly prohibits the use … Continued
read more“OnPage solved a mandatory requirement we had in our data center for regulatory cybersecurity intrusion compliance. To cover physical or cyber intrusions, we have OnPage notifications sent out to the group on an on-call rotation for incident response.” – Philip Huff, Director of IT Security Compliance OnPage provides secure, high-priority notifications in case of … Continued
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ITSM incident management might seem like a lot of words and letters thrown together. However, when examined in the light of managing changes to IT functionality, you quickly realize their importance. ITSM incident management quickly become realized as a way to define how teams should organize themselves and operate their IT services. And key to … Continued
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OnPage Gets Dynamic Network Solutions Across the Finish Line Dynamic Network Solutions, located in the greater Washington D.C. area, prides itself in providing the highest quality customer service. The company works extensively with its customers to manage client needs and provide them with significant training to avoid unwanted security incidents and downtime. Dynamic Network Solutions … Continued
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Data breaches highlights why we need secure messaging for doctors Statistics published by the Journal of Hospital Medicine in July 2017 show that despite the persistent campaign to educate the healthcare community about the problematic nature of pagers and unsecured messaging, both continue to be popular technologies. According to the Journal: Almost 80% of clinicians continue to … Continued
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Do you know ChatOps? Are you a ChatOps blackbelt? Take the quiz and find out. OnPage is a cloud-based incident alerting and management platform that elevates notifications on your smartphone so they continue to alert until read. Incidents can be programmed to be delivered to the person on-call and can be escalated if they are … Continued
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Imagine you’re the manager for the IT Operations for a multimillion-dollar retail chain. The chain not only has numerous stores throughout the U.S. but also a robust online presence. Now imagine that you need to conduct security and software updates on the company’s servers. The update will end up disrupting store services for 30 minutes … Continued
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