Direct access to on-call physicians and caregivers using one phone number.
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Amion is a widely adopted physician scheduling solution. It allows healthcare organizations to configure and manage on-call schedules to create an equitable workplace for care teams.
Care teams can update Amion on-call schedules to meet the requirements and needs of their hospitals. The platform enhances team collaboration and ensures that organizations deliver exceptional patient care.
By combining Amion’s scheduling solution with OnPage’s HIPAA-compliant clinical communications platform, healthcare organizations can give patients and staff instant 24/7 access to on-call physicians while eliminating the need for operator or call center services. The solution is flexible and can be configured for healthcare organizations, departments, and staffs of all sizes.
Here’s how the Amion OnPage integration works:
A large hospitalist organization serving multiple hospitals in the Denver metro area uses the Amion–OnPage integration to streamline inbound clinical communications and ensure time-sensitive calls reach the correct on-call provider.
Care team members call a single dedicated number, select the appropriate hospital from a prompted list, and leave a callback number with an optional voicemail. Based on the Amion on-call schedule, OnPage automatically routes the alert to the physician or allied provider currently responsible for that facility.
Providers receive alerts in the OnPage mobile app and acknowledge receipt by responding. Message statuses—including Sent, Delivered, Read, and Replied—are synchronized back into Amion, giving care teams and administrators clear visibility into response ownership and turnaround times.
In addition to phone-based alerts, authorized staff can dispatch alerts directly from within Amion by selecting recipients and sending messages through the integration, with full status tracking reflected in the schedule.
🟢 Result: faster responses, clear accountability, and no missed handoffs—across multiple hospitals and rotating schedules.
Using OnPage’s dedicated lines feature, patients can call one number, hear a customized greeting (multiple languages are supported), select from a phone menu to leave a callback number and, optionally, a voicemail message to the desired specialty or department.
The on-call physician (based on Amion’s scheduler) associated with the selected department receives an alert on her OnPage smartphone app with the callback number. If the patient left a voicemail message, it appears as an attached voice file.
If the on-call physician does not return the call within a pre-determined amount of time, an OnPage alert is automatically triggered to the next on-call physician. This ensures that patients always receive calls back promptly.
Get instant visibility on alerts, escalations, and acknowledgment with time-stamped audit trails to ensure that each call is being managed appropriately and effectively. Reports show each call that triggered an alert, when it was created, who responded, and when they responded.
OnPage’s latest integration adds value to the Amion physician scheduling platform. Combine the power of on-call scheduling with high-priority, critical notifications.
Through the integration, healthcare teams can:
Note: While OnPage’s alerting app integrates with several other scheduling solution providers, users may not be able to view their schedules on their phone app. To overcome this limitation, we recommend switching to OnPage’s native scheduler, which enables users to access schedules on the go.
OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!
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