OnPage – Spiceworks Integration

Spiceworks is a trusted platform for IT teams managing service tickets and infrastructure. But when it comes to real-time response, traditional email notifications and inbox noise just don’t cut it—especially during after-hours or for high-impact incidents.

The OnPage integration allows you to route critical Spiceworks tickets to your on-call or IT response teams as persistent mobile alerts. Alerts are delivered with urgency, escalate automatically if missed, and provide rich context so your team can act fast. Whether you’re dealing with server failures, VIP user issues, or time-sensitive service requests, OnPage ensures no alert goes unseen.

Integration Benefits

• Automatically trigger OnPage alerts from Spiceworks based on ticket priority, category, or status

• Route alerts to the right responder using on-call schedules and escalation policies

• Ensure tickets are acknowledged and resolved faster with persistent, mobile-first notifications

• Deliver critical ticket info like subject, requester, category, and description right within the alert

• Automatically resolve OnPage alerts when Spiceworks tickets are marked closed or resolved

• Enable bi-directional logic to explore deeper workflow automation between Spiceworks and OnPage

How It Works

1. Use Spiceworks’ API, PowerShell scripts, or email-to-alert configurations to connect with OnPage

2. When a new ticket meets your critical conditions, a webhook or email triggers an OnPage alert

3. OnPage delivers the alert instantly to your designated responder, complete with context

4. Escalations are initiated if no one acknowledges within your defined timeframe

5. Responses in OnPage are automatically synced into Spiceworks, and vice-versa

6. Full visibility into alert timelines, responses, and resolution status is always available via OnPage reporting