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Whether a ticket is created directly in Tikit or submitted through Teams chats, email, forms, or automated workflows, any P1 or critical incident can be sent to OnPage for real-time alerting. OnPage ensures that urgent Tikit tickets, no matter their origin, trigger a persistent, high-priority mobile alert to the right on-call engineer. OnPage is infinitely more reliable than integrating Tikit via email-to-text services (AT&T) as these channels rate-limit, filter and sometimes delay automated messages by several hours.

How It Works

OnPage sits on top of your existing Tikit workflow to deliver reliable mobile “pages” when incidents can’t wait, and when the on-call staff isn’t actively montioring their Teams chat.

  1. High-priority ticket created in Tikit
    A P1/P2, after-hours, or major incident ticket is created or updated in Tikit.
  2. Tikit calls the OnPage API
    Based on your rules, Tikit (or a flow in your Microsoft 365 environment) sends a JSON payload with ticket details to the OnPage API.
  3. OnPage alerts the on-call engineer
    OnPage routes the alert to the right on-call schedule, sends repeat-until-acknowledged notifications, and escalates if there’s no response.

Set Up the Tikit → OnPage Workflow

There’s a simple pattern to wire Tikit into the OnPage API:

  1. Define your trigger conditions in Tikit

    • Priority: P1 / P2

    • Categories: production, customer-impacting, critical operations

    • Support groups: Infrastructure, Apps, NOC, Field Ops, etc.

    • Time-based rules: after-hours or weekend incidents

  2. Send qualifying tickets to the OnPage Public API
    Configure your environment so that when a ticket meets those conditions, Tikit sends an HTTPS request to the OnPage API endpoint with:

    • Ticket ID and title

    • Short description / summary

    • Priority and category

    • Owning support group

    • A deep link back to the Tikit ticket in Teams

    • Target OnPage recipient, team, or escalation group

  3. Route and escalate inside OnPage
    OnPage uses your on-call schedules and escalation policies to:

    • Notify the primary on-call engineer

    • Re-alert until acknowledged

    • Automatically escalate to the next responder if needed

    • Capture a full audit trail of alert delivery and responses

Connect Tikit to OnPage for Real-Time Ticket Escalations

Learn how Tikit tickets can automatically trigger OnPage’s high-priority mobile alerts using our API, ensuring the right on-call engineer receives critical incidents the moment they’re created in Teams.

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Use Cases

P1 & Major Incident Escalations

When a Tikit ticket becomes a P1/P2 or major incident (event), OnPage instantly triggers a persistent,
high-priority mobile alert to the correct on-call engineer. No one has to be actively watching
dashboards, Slacks/Teams channel or inboxes for critical issues to be seen and acted on.

After-Hours & Weekend Support

Time-based rules allow urgent Tikit tickets created outside business hours to automatically
trigger an OnPage alert. OnPage notifies the after-hours rotation with repeat-until-acknowledged
alerts to reduce overnight response delays.

Field Operations & Technician Dispatch

High-priority operational or equipment-related Tikit tickets can immediately escalate through
OnPage to the appropriate field technician or supervisor, accelerating on-site response when
rapid action is required.

Escalating Unassigned or SLA-At-Risk Tickets

If a ticket sits unassigned for too long or approaches an SLA breach, Tikit can send it to
OnPage for escalation. OnPage alerts the designated escalation engineer before the issue
impacts customers or operations.

Multi-Source Incidents Flowing Into Tikit

Incidents created by automations, external tools, forms, or integrations, but logged as
high-priority Tikit tickets, can still trigger OnPage alerts. No matter where the incident
originates, once it’s marked critical in Tikit, OnPage ensures it reaches the right on-call
responder.

Begin Your Journey to Effective Alerting & On-Call Management

    • How do I escalate P1 or urgent Tikit tickets to my on-call team?

      You can escalate urgent Tikit tickets by sending them to the OnPage. When a ticket is marked as P1 or meets your escalation criteria, Tikit can automatically trigger an OnPage alert that delivers persistent, repeat-until-acknowledged notifications to the correct on-call engineer. This ensures critical incidents never rely on email, SMS/text or Teams notifications alone.

    • Can Tikit automatically trigger mobile alerts when a ticket becomes critical?

      Yes. With an integration to OnPage, any Tikit ticket, regardless of where it originated, can trigger a real-time mobile alert as soon as it becomes P1 or urgent. OnPage routes alerts based on on-call schedules and escalation rules, ensuring the right responder is notified immediately.

    • What’s the best way to send Tikit alerts to on-call staff?

      Most teams rely on email, email-to-text or Teams notifications, which are easy to miss after-hours, or even during work hours when they’re not actively monitoring these systems. The recommended method is using the OnPage Public API to send structured JSON payloads directly from Tikit. This delivers reliable, high-priority mobile alerts that escalate automatically if nobody responds. These alerts are loud and distinct, can override silent mode, persist until acknowledged, and automatically escalate to the next on-call staff if no one responds.

    • Does Tikit support paging or “send a page” workflows?

      Tikit does not include a native paging system. However, it can trigger OnPage alerts, which function like a modern, secure replacement for paging. When a ticket matches your criteria (P1, SLA breach, after-hours), it can immediately escalate to OnPage for real-time mobile alerting.

    • Can Tikit alert technicians in the field or outside the office?

      Yes. Tikit tickets can trigger OnPage alerts that reach field technicians, remote engineers, or on-site support staff through their mobile devices. OnPage ensures they get loud, persistent alerts even if email or messaging apps are overlooked.

    • We currently use AT&T’s email-to-text gateway to send Tikit alerts. What’s the best alternative?

      Email-to-text services—like AT&T’s SMS gateway—are being deprecated and were never designed for high-reliability incident alerting. A stronger alternative to AT&T email-to-text for Tikit is OnPage. Instead of relying on carrier gateways, Tikit sends alerts directly to OnPage via API, ensuring:

      • immediate delivery

      • acknowledgment tracking

      • escalation if no one responds

      • no dependency on carrier SMS gateways

      This is the most recommended alternative for organizations transitioning off email-to-text.

    • Can OnPage replace our existing SMS or email alerting setup for Tikit?

      Yes. OnPage is frequently adopted as a modern alternative to SMS alerts, email notifications, and deprecated email-to-text integrations. It offers guaranteed delivery, acknowledgment, escalation, schedules, audit trails and a plethora of integrations with practically any system out there across industries, none of which are available with typical SMS workflows.

    • Can I route different types of Tikit tickets to different on-call groups?

      Yes. Tikit can pass ticket metadata, such as category, priority, or support group, into OnPage. OnPage then uses that information to route each alert to the correct on-call team with zero manual triage.

    • Can we trigger OnPage alerts from Tikit even if the ticket came from another system?

      Absolutely. Tikit consolidates issues from multiple intake points (email, forms, automated workflows, bots, monitoring tools). Once the incident becomes a Tikit ticket, it can be escalated to OnPage regardless of the original source.

    • Is there an alternative to building custom Tikit alerting logic ourselves?

      Yes — instead of developing your own distribution lists, SMS scripts, or custom notifications, you can use OnPage’s built-in escalation engine. Tikit only needs to send one API request, and OnPage handles the entire on-call routing, repeat notifications, and escalation chain automatically.

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