OnPage + BVoIP Integration

Intelligent Voice & Alerting for MSPs

OnPage + BVoIP Integration

When downtime strikes, MSPs need more than voicemail. The OnPage–BVoIP integration ensures every urgent message is delivered to the right engineer, at the right time — with no missed alerts. By combining BVoIP’s Voice-as-a-Service with OnPage’s secure critical alerting, MSPs can provide reliable 24/7 coverage and protect customer satisfaction.

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The Challenge

MSPs often struggle with after-hours calls. Traditional voicemail, answering services, or a single technician’s phone can’t keep pace with customer expectations. Missed alerts lead to costly downtime, unhappy clients, and weakened long-term relationships.

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The Solution: OnPage + BVoIP

This integration bridges the gap between voice communications and critical alerting.

Here’s how it works:

A customer calls and leaves a voicemail in the BVoIP system.
The workflow connects with OnPage’s scheduler to identify the on-call engineer.
OnPage delivers a secure, high-priority alert with the voicemail attached.
If there’s no response, the system automatically escalates to the next engineer until resolved

With this seamless cycle, MSPs can confidently deliver 24/7 support without gaps in coverage.

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OnPage × BVoIP

Key benefits of the Integration

Turn customer voicemails into actionable, high-priority alerts with on-call awareness and automatic escalation—so your MSP never misses a critical after-hours issue.

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Voicemail-enabled alerting

Customer calls become secure alerts with voice context—no more “missed message” gaps.

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On-call aware routing

Checks the OnPage schedule to alert the right engineer the first time.

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Automatic escalation

If there’s no response, it escalates through your priority list until someone accepts.

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Rich, secure messaging

High-priority alerts with detailed voice notes for faster triage and resolution.

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Easy, cloud-first setup

Fast to deploy, minimal maintenance—no licenses or upgrades to babysit.

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Zero missed alerts

Proven reliability for MSPs and their downstream customers with 24/7 coverage.

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Why It Matters

By integrating OnPage with BVoIP, MSPs can elevate their support model from reactive to proactive. Customers know their calls won’t fall through the cracks, and providers can deliver true 24/7 coverage without burning out their teams.

“Why reinvent the wheel when there is an awesome solid application that already exists to do so? With the BVoIP and OnPage integration, MSPs immediately know when an incident occurs and get a detailed voice message describing the problem.” — George Bardissi, President & CEO, BVoIP