Leading Call Center Chooses OnPage for HIPAA-Compliant Messaging

Total Connections now uses OnPage to help its clients comply with federal security guidelines for healthcare, EMT, and law enforcement clients

Waltham, MA (PRWEB) May 08, 2012

Many healthcare, EMT, and law enforcement organizations are violating federal privacy laws without even knowing it. The reason: They’re sending emergency text messages using insecure communications technology, such as SMS and email. The consequence: Every violation of privacy laws, such as HIPAA, can result in significant fines. That’s why Total Connections, Framingham, Mass., a leading call center and medical answering service serving the healthcare, EMT, and law enforcement industries, chose OnPage for secure assured messaging to meet security requirements. That, plus significant cost savings.

“OnPage gives us the reliability, security, and intensity of a traditional pager, without the high infrastructure, hardware acquisition, monthly services costs, or need to carry another device,” says Bill Campbell, President and Founder. “But most importantly, messages sent with OnPage are secure and always get through. And we can prove that, if necessary, in a court of law with OnPage’s delivery confirmation notification, which is sent to our dispatchers after each message.”

With OnPage, Total Connections has ensured the security of emergency messages while greatly reducing the cost of paging services, and can now guarantee that client messages were received and read. A full case study of Total Connection’s experience with OnPage can be downloaded here: [wpdm_file id=1]

OnPage currently supports Apple iOS 5, BlackBerry 7 OS, and now, Android. For more information about OnPage, visit the OnPage website at https://www.onpage.com, or contact Sara Nugent at (610) 228-2056 (office), (610) 781-8704 (mobile), or write to Sara(at)GregoryFCA(dot)com.

Onset Technology is a leading vendor of mobile messaging solutions to organizations with mission-critical emergency communications requirements. The company’s OnPage mobile app turns iOS, BlackBerry, and Android smartphones into secure digital pagers, supported by an enterprise-grade messaging and paging platform. Onset Technology’s OnPage is now used by over 1,000 organizations, including those in healthcare, emergency services, information technology, financial institutions, the legal profession, and government agencies. For more information about OnPage, visit the Onset Technology website at http://OnsetTechnology.com/.