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The Challenge of Inpatient Communication

Hospitals are fast-paced environments where inpatient care depends on real-time coordination across teams. Fragmented channels of communications, such as emails, SMS, outdated pagers, or siloed messaging apps, delay critical notification delivery, slow on-call provider response, and make post-discharge follow-up harder, impacting patient outcomes and HCAHPS scores.

OnPage modernizes clinical communication for inpatient care teams, delivering secure, HIPAA-compliant alerts and messages that are acknowledged, escalated, and routed to the right provider. With OnPage, care teams transform how they collaborate, respond to events, and maintain continuity of care.

Depiction of clinical communication and collaboration with doctors chatting and using OnPage's full enterprise system via the web-based enterprise management console and the OnPage phone app

OnPage Designed for Inpatient Communications

OnPage workflow showing secure real time communication paging for inpatient care team. Alerts are coming from multiple different health systems and consolidate to the OnPage app for better alarm management

OnPage focuses on real-world clinical communication and collaboration workflows and outcomes:

  • Reliable critical alerts: ICU monitors, lab results, and bedside requests reach the right clinician instantly, ensuring timely responses.

  • Reduced staff fatigue: Priority-based messaging filters out non-urgent interruptions, letting care teams focus on what truly matters.

  • Smooth handoffs and coordination: Patient updates and shift communications are centralized and consistent, improving continuity of care.

  • Post-discharge follow-up: Patients can reach the correct on-call provider through intelligent call routing, supporting seamless care beyond the hospital stay.

  • Secure chat collaboration: Inpatient care teams can communicate instantly about patient issues using HIPAA-secure messaging. Role-based messaging ensures staff can reach the right provider or team role even without knowing individual contact details, supporting faster clinical collaboration and coordinated care.
  • Modernized communication workflows: OnPage replaces outdated communication methods and siloed messaging applications with a unified healthcare communication platform that combines urgent alerts, secure messaging, role-based messaging, automated routing, and intelligent call handling—bringing inpatient communication into the modern era.
  • Cross-Department Coordination: Care team members can securely communicate with one another within the same platform, enabling seamless collaboration across departments, faster clinical decisions, and more coordinated patient care. Case study.

Inpatient Use Cases

Here’s how OnPage supports real-life inpatient workflows:

  • Rapid Response Teams: Mobilize the right specialists during code events without delay.

  • Lab & Radiology Notifications: Ensure urgent results reach the appropriate clinician immediately.

  • After-Hours & On-Call Coverage: Keep patients safe 24/7 with structured alerting and automated routing.

  • ICU & Critical Care: Rapid alerts from monitors and lab results allow ICU staff to respond immediately.

  • Medical-Surgical Units: Shift handoffs are smoother, ensuring consistent updates between nurses and physicians.

doctor using OnPage app to improve clinical workflows

 

Seamless Integrations for Inpatient Care

Hospitals rely on EHRs, patient monitors, lab systems, and nurse call solutions every day—but these tools don’t always connect to the communication network. Without a unified system for urgent alerts, critical information can get siloed, delayed, or missed, slowing response times and impacting patient care.

OnPage brings everything together. Whether it’s an alert from Epic or Cerner, a patient’s vital sign change, or a nurse call from the floor, OnPage delivers every urgent communication in one secure workflow to the right on-call provider based on schedules, escalation rules, and routing policies.

OnPage app depicting all features like audit trails, read receipts, on call shift visibility, and attachment deliver including documents, pdfs, images and voice notes.

Supported integrations include:

  • EHR & Patient Portals: Two-way sync with Epic, Cerner, MEDITECH, and MyChart ensures alerts and updates flow seamlessly between clinical documentation and care team communication.

  • Monitoring & Safety Systems: Alerts from GE, Philips, Welch Allyn, CarePredict, SafelyYou, Biofourmis, and Current Health trigger real-time notifications, allowing staff to intervene immediately on patient deterioration or safety risks.

  • Nurse Call Systems: Integration with Hillrom, Rauland, and Ascom routes patient calls directly to the responsible nurse, with auto-escalation if unanswered.

  • Pharmacy & Dispensing Systems: Medication safety events from Omnicell and Pyxis generate instant alerts, preventing errors and enabling timely pharmacist intervention.

  • Lab & Radiology: Critical lab values and imaging results from Abbott, Roche, Siemens Healthineers, and GE Healthcare Radiology flow directly into OnPage, reducing turnaround time for diagnosis and treatment.

  • Telephony/PBX Integration: Intelligent telephony integration supports post-discharge patient calls and internal staff escalation, ensuring continuity of care beyond the hospital walls.

Continuous Industry Success

OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!

Start Your Journey to Critical Alerting in Just Minutes

OnPage for Inpatient Care – FAQ

    • How does OnPage improve communication in inpatient hospital settings?

      OnPage unifies all urgent and routine communication into a single platform, ensuring critical alerts reach the right staff immediately. By integrating with EHRs, patient monitoring systems, and clinical tools, it eliminates silos, reduces alert fatigue, and streamlines workflows across nurses, physicians, and specialists.

    • Is OnPage HIPAA-compliant?

      Yes. OnPage is fully HIPAA-compliant, providing secure, encrypted messaging for all hospital communications. Every alert and message is tracked with a full audit trail, supporting compliance and reporting requirements.

    • Can OnPage integrate with our existing hospital systems?

      Absolutely. OnPage integrates with major EHR systems like Epic and Cerner, patient monitoring tools, and other hospital IT and clinical communication platforms. This interoperability ensures all urgent alerts and messages are consolidated in one workflow. OnPage’s Public API ensures interoperability with almost any system that sends out notifications/alerts/email.

    • How does OnPage reduce alert fatigue for staff?

      OnPage uses priority-based messaging to distinguish between routine and urgent communications. Only critical alerts trigger immediate notifications that continue to alert-until-read and override the silent switch, while non-urgent messages remain accessible without disrupting workflow, helping doctors, nurses, and other staff focus on what truly matters.

    • Can OnPage handle after-hours and on-call alerts?

      Yes. OnPage’s smart routing and escalation rules automatically send alerts to on-call staff based on schedules, roles, and urgency. This ensures 24/7 coverage without relying on outdated paging systems.

    • What inpatient use cases does OnPage support?

      OnPage supports a wide range of inpatient workflows, including:

      – ICU alerts for critical patient changes

      – Rapid Response Team mobilization during code events

      – Immediate lab and radiology notifications

      – Seamless shift handoffs between nursing and physician teams

      – After-hours and on-call coverage for all urgent communications

    • How quickly do critical alerts reach staff?

      OnPage delivers alerts instantly to the right recipient. With guaranteed delivery and acknowledgment tracking, you can be confident that urgent messages are never missed.

    • Can OnPage replace traditional pagers?

      Yes. Many hospitals use OnPage to replace or supplement pagers, benefiting from secure, priority-based messaging, audit trails, and integration with hospital systems—all without the limitations of old pager technology.

    • Can OnPage help route patient calls after discharge?

      Yes. OnPage includes intelligent call routing so discharged patients can reach the right on-call provider without going through multiple operators or switchboards. Calls are automatically routed to the appropriate physician or nurse based on schedules and escalation rules, ensuring patients get timely follow-up care and providers aren’t overwhelmed by unnecessary disruptions.

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