Integration Overview
BMC RemedyForce is a powerful IT service management platform that helps teams manage incidents, service requests, and workflows. But incidents alone don’t resolve themselves—they need to reach the right people at the right time.
That’s where OnPage comes in. By integrating OnPage with RemedyForce, your service desk can instantly route critical cases to on-call responders as loud, persistent mobile alerts. Whether it’s a new incident, an update, or a resolution, OnPage ensures status changes are acted on quickly and efficiently—without manual follow-up or endless email threads.
Integration Benefits
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Instantly generate mobile alerts from RemedyForce when incidents are created or updated
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Auto-close OnPage alerts when RemedyForce cases are resolved or closed
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Deliver alerts by push, SMS, voice, or email based on your team’s preferred notification channels
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Route alerts intelligently using OnPage’s schedules, escalation policies, and routing rules
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Prevent alert noise with deduplication logic that filters out repeated case notifications
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Maintain workflow continuity with support for bi-directional communication between systems
How It Works
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Configure RemedyForce to send webhook payloads to OnPage using its remote action triggers
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OnPage receives these incident updates and processes them using your routing parameters
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A new OnPage alert is created when a case status contains “OPENED” or equivalent
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If a matching alert already exists, OnPage ignores it or appends it without creating noise
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When a case status changes to “RESOLVED,” “CLOSED,” or any specified resolution label, OnPage automatically closes the corresponding alert
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All activity is logged and available for reporting and audit trails
Use Cases
IT incident management
Escalate high-priority incidents to the right engineers when a new case is opened in RemedyForce and ensure nothing slips through during shift transitions.
Help desk automation
Bridge the gap between service desk and response teams by automating alerts for SLA breaches, critical updates, or stalled tickets.
Change and problem management
Notify the right stakeholders when a major change or problem ticket is logged, ensuring proactive communication and faster resolution.
Still relying on email to alert your response team?
Let’s talk about how OnPage can help your team respond faster and close incidents smarter with real-time alerting from RemedyForce.
