What's an IT On-Call Management System?

An IT on-call management tool helps organizations create and manage fair on call schedules and rotations for their on-call engineers and support teams. It streamlines incident management by ensuring the right team members are always available, whether it’s after-hours, weekends, or holidays, to respond to urgent incidents. With real-time alert management and access to mobile app notifications and on-call schedules, these systems help reduce missed alerts and improve overall performance.

On-call management systems are preconfigured with the team’s on-call schedule, ensuring they are routing incident alerts to the right people, but what happens when an alert goes unacknowledged? Modern on call management solutions are designed to handle it with built-in incident response protocols. The alert is automatically escalated to the next person in the on-call rotation, so nothing slips through the cracks. This ensures fast resolution, even if the primary on call engineer is unavailable during an incident.

Real-time alerting is critical for any team that requires their staff to take on on-call responsibilities. They must employ an on-call management tool with persistent push notifications and override features that enable them to receive urgent messages instantly, whether or not their phones are on silent. This helps engineers act fast, reduce downtime, and deliver effective incident response (with no delays) during high-pressure moments.

Any team responsible for uptime, whether in DevOps, IT, cybersecurity, site reliability, or managed services, can benefit from on-call management solutions. These systems make it easier to build equitable on call schedules, automate alerting, and manage incident response across global teams. With the right platform, organizations can reduce alert fatigue, improve fairness, and ensure critical issues always get the attention they need.

IT on-call management tools, like OnPage, automate scheduling, escalation, and alerting. They replace outdated systems such as pagers, SMS, and manual spreadsheets with reliable, modern workflows.

Because emails get buried, SMS can be delayed or blocked, and neither provides escalation or audit trails. OnPage was designed to solve these problems.

It’s the process of assigning IT staff to after-hours rotations and escalation rules so incidents are resolved quickly. OnPage automates this with persistent alerts and fair scheduling.

Software that automates scheduling, alerting, and escalation for IT teams. OnPage is an industry-leading on-call management platform.

Not natively. OnPage integrates with Jira Service Management so alerts and tickets escalate to the right IT responder automatically.

Use software like OnPage to filter low-priority alerts, rotate schedules fairly, and escalate only true incidents.

Yes. Many organizations switch from Jira’s built-in on-call features to OnPage for more reliable alert delivery. OnPage integrates bi-directionally with Jira Service Management, so tickets can automatically trigger high-priority alerts and acknowledged alerts sync back into Jira. Unlike Jira — where on-call is just one feature among many — OnPage is purpose-built for on-call management. We continuously innovate, develop, and maintain our platform to ensure alerts always cut through the noise and reach the right person.