A customer support technician is a technical professional who helps customers solve issues with hardware, software, and IT systems. They’re often the first point of contact when something breaks, whether that’s a computer glitch, a network outage, or a software error. The role is all about troubleshooting, guiding users through solutions, and making sure technology … Continued
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If you’re still using Excel and paper for medical staff scheduling in 2025, it is time for a change. Like now. From unorganized scheduling to human error, these “solutions” are more like inefficiencies and in the medical field, there is absolutely no room for these avoidable mistakes. So, I have compiled the best medical staff … Continued
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If you haven’t heard already (which would be shocking considering the numerous posts I’ve seen on Reddit) Opsgenie’s end of life is right around the corner. This means there is no better time for Opsgenie users to explore alerting and on-call management tools outside of the limited alternatives provided by Atlassian. So, I felt now … Continued
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The OnPage team is thrilled to announce that we will be attending HIMSS25! As we prepare for the conference, we find ourselves getting more and more excited to go…and no, not just because we get to escape the cold here in Boston for a few days. But because we get to connect with a community … Continued
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Whether it’s your first or hundredth home call shift, preparing yourself both physically and mentally is crucial. These shifts can be unpredictable, demanding, and emotionally taxing, making it essential to prioritize your well being while maintaining your readiness to provide the best possible patient care. By adopting effective time management, organization, and healthy strategies, you … Continued
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Site Reliability Engineer’s Guide to Black Friday It’s gotten to the point where Black Friday reliability prep has to start on…well Black Friday. This year, 32% of consumers in the US claimed that they were going to start their holiday shopping in July-October. Plus, Black Friday isn’t the only day eCommerce businesses have to worry … Continued
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Recognition highlights OnPage’s commitment to advancing healthcare communication through new integrations and platform upgrades. Waltham, MA — August 21, 2024 — OnPage Corporation, a leading provider and pioneer of clinical communication and collaboration solutions, announced today that it has been included in the Constellation ShortList™ for Clinical Communication in Q3 2024. The technology vendors and … Continued
read moreWe live in times of instant gratification, where customers expect same-day delivery, round-the-clock tech support, and seamless browsing experiences. Disruptive technologies and continuous innovation have raised expectations for faster and uninterrupted delivery of services. This shift is compelling organizations to adapt their operations to meet these new demands and stay competitive. Providing uninterrupted services requires … Continued
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Lately, I have been thinking about the mental health effects that stem from working in the cybersecurity industry. And in my research, I came across an Afternoon Cyber Tea podcast that sparked my interest. During their talk, host Ann Johnson and Dr. Ryan Louie, MD, PhD, dissect parallels between those who work in cybersecurity and … Continued
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When it comes to critical incident management, IT teams require a structured approach that will ensure that any cybersecurity event is swiftly remediated. And no incident management plan is complete without a clearly defined incident response team. Whether your team is looking to establish an incident response team from scratch or just improve existing response … Continued
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