Managed service providers (MSPs) are responsible for monitoring hundreds or even thousands of devices, meaning that they must have a practical way of identifying incidents, vulnerabilities, and outages. The obvious choice is employing an incident alerting tool that can deliver alerts to the on-call engineers responsible for maintaining system health and performance. But no matter … Continued
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Lately, I have been thinking about the mental health effects that stem from working in the cybersecurity industry. And in my research, I came across an Afternoon Cyber Tea podcast that sparked my interest. During their talk, host Ann Johnson and Dr. Ryan Louie, MD, PhD, dissect parallels between those who work in cybersecurity and … Continued
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Alert fatigue, or alarm fatigue is one of the most common challenges facing IT teams, DevOps engineers, and managed service providers (MSPs) today. When dozens (or even hundreds) of alerts arrive everyday, it becomes harder to separate the critical issues from the noise. Engineers miss sleep, teams lose focus, and sometimes the most urgent problems … Continued
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