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OnPage Announces PTC ThingWorx Integration at Gartner Symposium/ITxpo 2017

Gartner Symposium

OnPage gives voice to data anomalies and outages and is now available on the ThingWorx Marketplace

Today, OnPage, the leader in Incident Alert management, has announced that it has joined the PTC Partner Network as a technology partner in the ThingWorx Ready™ program. The program allows OnPage to validate its interoperability with the ThingWorx® platform and become available on the ThingWorx Marketplace™.

OnPage Incident Alert Management provides thousands of customers in healthcare and IT with the ability to capture information from their systems and alert the right person at the right time when issues arise. The ThingWorx platform from PTC provides broad and robust sets of integrated IoT-specific development tools for developing innovative IoT solutions for a variety of industry applications. OnPage’s critical Incident Alert management engine has been certified through the ThingWorx Ready program and is available now on the ThingWorx Marketplace™.

Currently, companies spend millions of dollars on consultants, technology, sensors and software in an attempt to digitize their processes in order to gain visibility to data, monitor processes, and forecast outages or breakage before they emerge. Significant efforts have been spent on:

  • Collecting data from these systems
  • Purifying the data from noise
  • Tabulating and learning from the data
  • Predicting anomalies

However, until now, the basic form of alerting when errors were detected or failure was predicted has been through SMS or email.

With the introduction of the OnPage and ThingWorx collaboration, OnPage’s robust incident alert management system enhances the notification process by enabling companies using the ThingWorx platform to:

  • Elevate critical alerting to mobile devices with persistent Alert-Until-Read
  • Ensure alerts are escalated based on pre-defined criteria if unattended
  • Provide redundancy via numerous communication channels
  • Create an audit-trail and provide visibility to reporting to measure workflow success and team responsiveness

Progressive notification is of significant importance for IoT solution builders. The primary purpose of digitizing processes is to gain visibility to information to increase productivity and eliminate down-time. With the introduction of the OnPage Critical Alerting Extension on the ThingWorx Marketplace, notifications from ThingWorx can get an amplified voice, enabling companies to ensure that a critical alert is attended to immediately, thereby maximizing business uptime.

Digitization is transforming entire industries and sectors. There are very few businesses that are not affected by the digital era. Some of the information collected is just “FYI” and some is crucial, to be dealt with immediately,” said Judit Sharon CEO of OnPage Corporation. “We see time and time again organizations failing in the “last mile” as they don’t see the alert in a timely, reliable fashion. Now, ThingWorx solution builders who are using OnPage will be able to reap the full benefits of their digital processes.

“We welcome OnPage into the ThingWorx Ready program and are pleased to make OnPage Incent Alert engine available on the ThingWorx Marketplace. We applaud the company’s vision, and welcome the opportunity to continue working together,” said Kevin O’Brien, SVP, ThingWorx Platform Partner Sales, PTC.

OnPage has already integrated its Alert Engine with RMM and PSA tools. Now, with the addition of IOT devices and the bridging capabilities provided by ThingWorx, OnPage becomes a part of the Incident Management Ecosystem.

To learn more about the OnPage and ThingWorx collaboration, please contact our Engineers.

Gartner Symposium