Reach on-call responders through persistent mobile push notifications, SMS, email and voice calls. Configure redundant notification channels to reduce the risk of critical alerts being missed.
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OnPage sends critical incident alerts through the mobile app and can reinforce delivery through SMS, email and voice calls. During initial setup, each user selects their preferred redundancy channels and defines the interval between the push notification and the secondary notifications. Once configured, OnPage follows those saved preferences automatically when an incident alert is delivered.
High-priority app notifications can override silent and Do Not Disturb settings and continue alerting until read.
Add text messaging as a secondary notification channel for users who choose to receive it.
Send incident information to the user’s inbox as part of the preconfigured redundancy workflow.
Use an automated IVR phone call when an additional, attention-getting notification method is needed.
Users set their notification preferences before an incident occurs. Once saved, OnPage applies those settings automatically whenever an alert is delivered.
Each user chooses SMS, email, voice calls or any combination of the three.
The user defines the amount of time between the initial OnPage push notification and the selected secondary notifications.
When an incident alert is delivered, OnPage sends the push notification and automatically follows the user’s preconfigured interval and channel preferences.
Configuration note: To activate SMS, email and voice-call redundancy, the Secure Messaging setting must be disabled and the change confirmed. Accounts that do not want app-based delivery can also disable push notifications. However, keeping push enabled is recommended for critical alerts because OnPage push notifications can override silent and Do Not Disturb settings and continue alerting until read. This setup is completed in advance; no one needs to select channels or define the interval after an alert has been sent.
See how OnPage combines persistent mobile push notifications with preconfigured SMS, email and voice-call redundancy.
