For MSPs, ConnectWise is the most widely used ticketing system for keeping track of changes in ongoing critical incidents. While ConnectWise lets you catalog an incident, it has little native technology to enable effective alerting.
Our latest white paper: The Critical Event Management Guide for MSPs details:
- How MSPs can improve their critical event response protocols
- The benefits of a critical alerting tool
- The benefits of alert automation and live ticket updates
- the importance of increasing alert visibility