Imagine this: You’ve just been offered a new job in tech. Maybe it’s your first job right out of college, and you’ve only heard of being on-call in passing conversations up until this point. Or, perhaps you’ve been in tech your whole life but never had to be on-call until today. Or, maybe you’re contemplating … Continued
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Crisis Management for Oil and Gas Companies Oil and gas companies operate in a high-stakes environment where the potential for catastrophic incidents, such as oil spills, explosions, and natural disasters always exists. These risks necessitate the establishment of robust crisis management for oil and gas companies to ensure the safety of their personnel and minimize … Continued
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Setting the stage for a helpdesk support Managed Service Providers (MSPs) are the backbone for many businesses, ensuring that IT systems run smoothly and efficiently. They offer a cost-effective alternative to building an in-house tech team, often allowing companies to leverage cutting edge expertise without the significant expense and responsibility associated with expanding headcount. The … Continued
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What do software engineers do during on-call? Most software engineers know that they are typically tasked with on-call shifts, but new software engineers entering the field may be asking themselves – What do I even do if I get scheduled for an on-call shift? This is a common question that often doesn’t get answered until … Continued
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Introduction In our previous blog from the ConnectWise series titled “OnPage-ConnectWise Incident Alert Management Workflows,” we discussed how customers are optimizing their investments in ConnectWise PSA. Now, we’re excited to present a new and powerful workflow specifically designed for after-hours that addresses the evolving needs of IT and Managed IT clients. Developed through a close … Continued
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On-call responsibilities are a crucial part of many industries, ensuring that businesses can provide round-the-clock support to their customers. However, the demanding nature of on-call duty can lead to burnout and reduce productivity if not managed effectively. In this article, we will explore various strategies and tips to make on-call more manageable, enabling professionals to … Continued
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If you are a new IT professional or manage a young team of IT staff, you know it too well how intimidating it is to be assigned to an on call rotation for the first time. You might be asking yourself questions such as, “Will an outage or breach unfold? Will I sleep through an … Continued
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OnPage Corporation Provides a Flexible, Error-Free Way to Democratize On-Call Schedule Creation for Response Teams WALTHAM, Mass., Dec. 16, 2021 — OnPage Corporation, a Boston-based incident management company, today announced the addition of new fail-safe capabilities to its digital on-call scheduler. Fail-safe scheduling delivers continuous, error-free coverage when schedules are populated incorrectly, and it automatically notifies … Continued
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On-call scheduling software modernizes the way healthcare administrators assign responsibilities to care team members. The software helps create an equitable workforce among care teams and eliminates manual errors during the on-call scheduling process. Administrators can set up digital schedules to contact the right clinicians at the right time. This ensures that on-call providers quickly resolve … Continued
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In a network operations center (NOC), alerts originating from hundreds of servers, application monitoring systems, emails and ticketing services compete to catch a NOC analyst’s attention.  NOCs face many challenges in parsing through alerts to identify actionable notifications and mobilize the right response team into action. In this post, we’ll explore how to empower NOCs … Continued
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