If you are a new IT professional or manage a young team of IT staff, you know it too well how intimidating it is to be assigned to an on-call rotation for the first time. You might be asking yourself questions such as, “Will an outage or breach unfold? Will I sleep through an alert? … Continued
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OnPage Corporation Provides a Flexible, Error-Free Way to Democratize On-Call Schedule Creation for Response Teams WALTHAM, Mass., Dec. 16, 2021 — OnPage Corporation, a Boston-based incident management company, today announced the addition of new fail-safe capabilities to its digital on-call scheduler. Fail-safe scheduling delivers continuous, error-free coverage when schedules are populated incorrectly, and it automatically notifies … Continued
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On-call scheduling software modernizes the way healthcare administrators assign responsibilities to care team members. The software helps create an equitable workforce among care teams and eliminates manual errors during the on-call scheduling process. Administrators can set up digital schedules to contact the right clinicians at the right time. This ensures that on-call providers quickly resolve … Continued
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In a network operations center (NOC), alerts originating from hundreds of servers, application monitoring systems, emails and ticketing services compete to catch a NOC analyst’s attention. NOCs face many challenges in parsing through alerts to identify actionable notifications and mobilize the right response team into action. In this post, we’ll explore how to empower NOCs … Continued
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We’re excited to present a feature update to the OnPage platform. The new update will bring more flexibility and resiliency to a team’s on-call management workflow. With the new scheduling capabilities, OnPage system administrators can create exceptions to configured, recurring on-call schedules. Latest Advancement : Updated Schedule Exceptions In July 2020, we had released an … Continued
read moreThe OnPage Priority Messaging System Has Been Universally Adopted by Midwives Throughout the Northeast and Canada. OnPage Is Proud to Be a Priority Alert Leader in the Midwifery Community! OnPage Corporation announced today the continued widespread acceptance and implementation of its industry-leading priority alert system by midwife professionals. Real-time, secure communications between midwives and their … Continued
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IT incident responders have been inundated with alerts since the start of the COVID-19 pandemic. These engineers must dig through their messages to collect and respond to real alerts for real critical events. This process wastes time and prolongs incident response. The objective is to focus on IT event noise reduction to recognize and resolve … Continued
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On-call scheduling enables 24/7/365 availability of service providers for critical issues like system downtime, technician response for critical systems, and patient care. Learn about the importance of on-call schedules for your organization and its customers, how to design an on-call schedule, and multiple ways you can build an on-call scheduling program that will improve customer … Continued
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OnPage’s incident alert management platform continues to evolve, providing powerful features and capabilities to clients. The OnPage product team proactively monitors requests for future advancements and launches them to enhance clients’ business processes. Continuous innovation allows OnPage to align with growing business needs, while adapting to the ever-changing trends of the digital operations world. OnPage’s … Continued
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Exceptional customer service is key in the world of IT, where something could go wrong at any given moment. This level of support equates to business retention, client satisfaction and high success rates and profits. In this post, I’ll introduce a hypothetical scenario, where “MSP Team A” provides 24×7 after-hours support to a valuable client. Scenario: … Continued
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