Exceptional customer service is key in the world of IT, where something could go wrong at any given moment. This level of support equates to business retention, client satisfaction and high success rates and profits. In this post, I’ll introduce a hypothetical scenario, where “MSP Team A” provides 24×7 after-hours support to a valuable client. Scenario: … Continued
read more
The world’s eCommerce leader adopts OnPage to streamline its operations and workflows. This news showcases OnPage’s continuous growth in the business-to-business (B2B) space, providing a reliable and secure critical alerting solution for different use cases. In this blog post, I’ll be discussing how the eCommerce juggernaut leverages OnPage’s live call routing capabilities to enhance team communications. … Continued
read more
The current business environment requires organizations to implement cybersecurity safeguards to avert disasters associated with breaches, loss of data and hefty fines. Simply implementing a cybersecurity plan isn’t enough, it’s also important to incorporate the right solutions and workflows to prevent a disaster. This post will discuss the current state of cybersecurity, highlighting what organizations … Continued
read more