A customer support technician is a technical professional who helps customers solve issues with hardware, software, and IT systems. They’re often the first point of contact when something breaks, whether that’s a computer glitch, a network outage, or a software error. The role is all about troubleshooting, guiding users through solutions, and making sure technology … Continued
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As we all know, PagerDuty is a major player in incident management and on-call alerting, promising robust integrations, automated workflows, and enterprise-level reliability. But here’s the real question: Is PagerDuty pricing actually worth it for your organization? For many teams, the answer is no. While PagerDuty is packed with features, they come at a steep … Continued
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Zetron Outages Expose the Need for a Real Replacement If your Zetron paging system has stopped working, you already know how disruptive it can be. Recently, we saw a wave of inbound requests — especially from hospitals and biomedical teams in Bermuda — who experienced downtime right before the long weekend. That timing made the … Continued
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Intro: When Paging Systems Fail, Teams Need Answers If your Zetron paging system has stopped working, you’re not alone. Recently, we’ve seen a surge of frustrated Zetron customers reaching out — especially from Bermuda, where outages may have disrupted hospitals and biomedical teams right before the long weekend. That timing makes it even scarier: when … Continued
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Keeping tabs on your network has never been more important. Whether you’re running a small business or managing infrastructure across cloud environments, visibility into what’s happening behind the scenes is essential. But visibility alone isn’t enough…when something breaks, the IT engineer needs to know immediately, so they can take action and resolve critical issues. That’s why … Continued
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If you still think websites are a “set it and forget it” asset, your business is going to get left behind. Fast. Nowadays, they are known as a place where business happens, patients connect, and money moves. Whether you’re an eCommerce team load testing for Black Friday, a healthcare organization protecting HIPAA security on online … Continued
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You can write clean code, test obsessively, and deploy with crossed fingers…but errors always find a way. And if you’re not tracking them? You’re gonna get bugged. Whether it’s a silent failure or a full-blown crash, every unreported issue is a hit to your app’s reputation. So, if you’re tired of hearing about problems from … Continued
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As DevOps grows within the tech industry, it continues to play a vital role in modern software development by bridging the gap between development and operations. DevOps engineers juggle a wide range of tasks in their daily life, combining coding, automation, system management, and team collaboration. In this blog, we’ll explore their core responsibilities, highlight … Continued
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If you haven’t heard already (which would be shocking considering the numerous posts I’ve seen on Reddit) Opsgenie’s end of life is right around the corner. This means there is no better time for Opsgenie users to explore alerting and on-call management tools outside of the limited alternatives provided by Atlassian. So, I felt now … Continued
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Site Reliability Engineer’s Guide to Black Friday It’s gotten to the point where Black Friday reliability prep has to start on…well Black Friday. This year, 32% of consumers in the US claimed that they were going to start their holiday shopping in July-October. Plus, Black Friday isn’t the only day eCommerce businesses have to worry … Continued
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