Modernizing ITSM

ITSM defines success as solving problems quickly. Challenging this success is that IT lives in stacks, solutions aren’t integrated, metrics are all over the place and there is little consensus about how to manage incident resolution.

In our guide, we delve into how ITSM teams can modernize and prepare themselves for the future by:

• Further understanding the role of ITSM in today’s IT infrastructure
• Highlighting the role of collaboration in ITSM success
• Discussing the impact of effective ITSM