Tag: Customer Escalation

July 18, 2023 | by Zoe Collins
Critical Incident Management Roles and Responsibilities

Critical Incident Management – Roles and Responsibilities (Updated)

Critical Incident Management is designed to handle disruptive and unexpected events that threaten to harm an organization or its stakeholders. These incidents range from cyber attacks and system failures to natural disasters and global pandemics. The importance of critical incident management cannot be overstated, as it is a pivotal process that maintains business continuity and … Continued

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