On-Call Survival Guide

Effective on-call management is paramount to IT teams if managers want to ensure team members successfully reply to critical incidents. The costs of poor management in this instance are not just downed technologies but burned out employees.

Our ebook On-Call Survival Guide looks into how IT managers can think past burnout and consider what they need to do to plan for the next time their engineers are on-call. We examine:

• How to create digital schedules
• The need to integrated with ticketing tools
• How to handle low vs. high priority alerts