Hornbill

Hornbill integration with OnPage helps IT service management, support, and operations teams respond faster to critical incidents by delivering important Hornbill notifications directly to the right on-call responders. By connecting Hornbill with OnPage, teams can turn ITSM incidents, service alerts, and urgent support requests into persistent mobile alerts with intelligent routing and automated escalation.

Instead of relying solely on standard ITSM notifications or manually monitoring Hornbill, OnPage ensures high-priority incidents reach the appropriate responder with persistent notifications, delivery confirmation, read receipts, and escalation policies—helping teams respond to critical service issues faster.

⚙️ How Hornbill Integration Works with OnPage

OnPage integrates with Hornbill through APIs, webhooks, and automated workflows to trigger alerts based on incidents, service disruptions, priority changes, or predefined rules.

• Hornbill incident notifications for critical IT service management events
• API and webhook integration for delivering important incidents directly to OnPage
• Custom alert filtering to prioritize incidents based on severity, priority, service, or assignment

When a critical incident is created or updated in Hornbill, OnPage can notify the appropriate responder based on on-call schedules, escalation policies, and routing rules. Relevant incident and service information can be included in the alert, giving responders the context they need to investigate and resolve the issue quickly.

⚡ Common Use Cases for Hornbill + OnPage

• Alert IT teams to high-priority service incidents
• Notify on-call responders of critical ITSM events
• Escalate unresolved incidents to backup responders
• Route incidents to the appropriate support or operations team
• Provide 24/7 coverage for critical service disruptions

💡 Why Choose OnPage for Hornbill Alerts?

• Persistent mobile alerting ensures critical ITSM incidents receive immediate attention
• Automated escalation policies ensure unanswered alerts reach backup responders
• Smart on-call scheduling automatically routes incidents to the right responder
• Detailed audit trails provide visibility into alert delivery, acknowledgments, and response times
• Flexible alert filtering helps teams prioritize incidents based on urgency and impact
• Seamless integration enhances existing Hornbill IT service management workflows