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Challenges of Emergency Department Communication

Emergency departments are fast-paced, unpredictable and often understaffed. Patient outcomes depend on every second, and yet communication systems are often fragmented. Pagers, phone calls, emails, and siloed apps leave critical messages delayed or missed. Providers spend valuable time chasing down colleagues or repeating information instead of focusing on patient care.

The result? Slower response times, difficulty coordinating across specialties, challenges in activating specialists/physicians, and gaps in follow-up that can affect both patient safety and staff efficiency. These challenges are real and familiar to anyone working in the  ED, where outdated communication tools simply don’t keep up with the urgency of modern healthcare.

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How OnPage helps

OnPage transforms clinical communication in the emergency department, giving care teams the tools to collaborate quickly and effectively—without the noise of outdated systems.

With HIPAA-compliant secure messaging, providers can share patient updates, images, and instructions safely and instantly. Urgent communications are elevated above routine messages, ensuring on-call staff respond to the most critical cases without delay.

OnPage naturally integrates with leading systems like Epic, Cerner, Philips, and Omnicell, ensuring messages flow seamlessly within your existing workflows rather than adding another disconnected tool.

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OnPage Impact

OnPage helps emergency teams focus on what matters most: the patient in front of them

Connect to the Tools You Use

OnPage works seamlessly with the systems your ED relies on, so urgent alerts and secure messages fit naturally into your existing workflows.

Key Integrations:

  • Epic & Cerner: Receive critical patient alerts directly from the EHR to the right on-call provider.

  • Philips: Integrate with patient monitoring and telemetry systems to escalate critical vitals immediately.

  • Omnicell: Connect medication dispensing alerts to on-call pharmacists or clinicians.

IT person using incident management template to send an OnPage alert

Continuous Industry Success

OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!

Start Your Journey to Critical Alerting in Just Minutes

    • What is the best way to improve communication in the emergency department?

      Emergency departments need fast, reliable communication tools that replace fragmented systems like pagers and phone calls. OnPage provides HIPAA-compliant secure messaging and reliable urgent alerting, helping ED teams coordinate care in real-time and improve patient outcomes.

    • How does OnPage ensure urgent messages reach the right person immediately?

      OnPage elevates urgent communications above routine messages, delivering alerts directly to the on-call provider’s device with repeated notifications until acknowledged. This ensures critical updates are never missed, helping teams respond faster and improve patient care.

    • Is OnPage secure and HIPAA-compliant?

      Yes. All messages, images, and attachments are encrypted and HIPAA-compliant, so you can safely share patient information across your ED team without compromising privacy.

    • Can OnPage integrate with our existing systems like Epic or Cerner?

      Absolutely. OnPage works seamlessly with EHRs, monitoring systems, and other clinical tools used in the ED, ensuring alerts and secure messages flow naturally into your current workflows.

    • Will OnPage replace our pagers?

      Certainly it can replace your pagers. OnPage is designed to modernize outdated communication tools and methods. It can provide a like-for-like replacement for pagers with several added functionalities that makes it future-proof, interoperable and scalable. It enhances existing systems by centralizing alerts and secure messaging (or secure texting), helping teams focus on patient care rather than chasing messages.

    • How does OnPage improve coordination across ED teams?

      By consolidating critical messages, urgent alerts, on-call schedules and on-call escalation into a single platform, OnPage allows providers, clinicians, charge nurses, specialists/consulting physicians and other clinical staff to collaborate in real-time, reducing delays, avoiding miscommunication, and supporting better patient outcomes.

    • Can OnPage handle alerts from medical devices or lab systems?

      Yes. OnPage can integrate with patient monitoring systems, telemetry devices, and lab alert platforms, ensuring critical patient updates are delivered instantly to the right care team members.

    • How quickly can we get OnPage up and running in our ED?

      OnPage is designed to integrate smoothly into your existing workflows. Many ED teams are fully operational in less than a week, with training and support provided to ensure a seamless transition.

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