How to: Streamline After-Hours Communication

Whether simple incidents or critical infrastructure failures, after-hour support teams are always prepared to handle client issues.

Yet, some IT teams rely on expensive third-party services – time-wasting intermediaries that fail to connect the client to the IT team during time-sensitive situations.

This eBook discusses:

• How dedicated lines and live calls streamline client-to-support team communications
• Limitations associated with third-party services
• How IT organizations can cut hefty costs