IT Response Time: Introduction In today’s fast-paced digital landscape, businesses heavily rely on their IT departments to ensure smooth operations and deliver exceptional customer experiences. When it comes to IT support, one critical metric stands out: response time. A prompt and efficient response can be the difference between a satisfied customer and a frustrated one. … Continued
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What to avoid when you start DevOps While there are many ways to do DevOps correctly, there are specific cardinal sins that will put you afoul of the Church of DevOps. In order to achieve excellence, it is key for executives to avoid committing the cardinal sins of DevOps that are discussed below. DevOps sin … Continued
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When an incident strikes, every second counts. MTTR, or Mean Time to Respond, measures how quickly your team reacts once a problem is detected. It’s one of the most important metrics in incident management because the faster you respond, the faster you can contain and resolve critical issues. In this guide, we will explore what … Continued
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