What Grafana OnCall’s Maintenance Mode Means for On-Call Teams

If you’ve been using Grafana OnCall OSS for incident management, you may have already heard the news—it’s now in maintenance mode and will be archived within one year. Grafana Labs recently announced that Grafana OnCall OSS is now in maintenance mode and will be archived in 2026. This means no new features, limited updates, and eventually, no support. Additionally, the Cloud Connection feature, which lets you send SMS, phone, and push notifications via Grafana Cloud, will no longer be supported in Grafana OnCall OSS.

So, what does this mean for your team? If you’ve been relying on Grafana OnCall OSS, now’s the time to make a decision: you can either explore alternatives or upgrade to Grafana’s commercial tier (Grafana Cloud IRM)—if it suits your needs. But here’s the thing: as you transition from a free tool to a paid service, you need to make an informed decision about where you’re going to put your money.

This is where OnPage comes in.

Why You Shouldn’t Leave Your Incident Response to Just Any Tool

Here’s the reality: alerting and on-call management are critical. It’s not just about having any tool—it’s about having the right tool to ensure your team can respond quickly and efficiently to incidents. When things go wrong—whether it’s a system outage or a healthcare emergency—getting the right people on the job at the right time can be the difference between resolving an issue quickly or facing serious consequences.

While Grafana Cloud IRM offers other solid tools in their observability stack, alerting and on-call management are not their core focus. For Grafana, alerting might be just another feature, but for OnPage, it’s our bread and butter. This is the area where we shine.

When your team is in the middle of an incident, you need a platform built specifically to orchestrate the right people in real-time, ensure seamless communication, and keep things running smoothly—because the cost of failure is high.

Try OnPage for FREE! Request an enterprise free trial.

What Makes OnPage the Right Choice for You

When considering your options, here’s why OnPage stands out as the better choice:

Expertise in alerting and on-call management – This is our core offering. OnPage is specifically designed to handle complex incident management workflows with ease.

Tailored to your needs – Unlike Grafana Cloud IRM, which may have a broader focus, OnPage is built to ensure your teams can quickly mobilize the right people when critical alerts hit.

Proven, reliable alerting system – Get alerts via mobile push, SMS, phone calls, and integrations. We have years of expertise in keeping critical notifications reliable, with no risk of deprecation looming.

Zero reliance on DIY – OnPage is a fully integrated solution. No more piecing together tools for alerting and escalation—everything works together seamlessly.

24/7 Support – We know how important it is to have support when an incident strikes. With OnPage, you get help when you need it, ensuring minimal downtime and faster resolutions.

The Smart Decision: Test OnPage Before You Commit

Now, if you’re transitioning from Grafana OnCall OSS, we understand that you’re likely considering upgrading to their commercial solution. But before you lock in your decision, we encourage you to test OnPage with a free trial. This gives you a chance to evaluate our specialized features, see how our system works with your workflows, and assess if it’s the right fit for your team.

While you’re already heading toward a paid solution, OnPage’s offering is centered around incident response. This is our core product, and it’s what we do best. Investing in a tool that aligns with your needs—especially when it comes to critical alerts and on-call management—is essential to avoid the risk of poor response times that can have serious consequences for your systems, your team, and your bottom line.

Making the Switch to OnPage: It’s Simple and Reliable

Migrating to OnPage is easy, and we’re here to make that process smooth for you. With our straightforward setup, powerful integrations, and free trial, you’ll be able to test how our platform can seamlessly fit into your existing workflows and improve your incident response times.