When patients call your clinic, every second matters. Whether they’re scheduling an appointment, asking about a prescription, or reaching out after hours, they expect a live, compassionate voice…not a voicemail box. To ensure that this is the case, many teams partner with HIPAA-compliant answering services.
These providers offer 24/7 coverage with trained operators who safeguard protected health information (PHI), and follow strict security standards to ensure compliance with HIPAA. From solo practices to large hospital networks, a reliable answering service helps you stay connected to patients without sacrificing compliance or quality of care.
Each provider below offers secure message handling and a seamless healthcare experience. You’ll find details on their key features, integrations, use cases, and pricing to help you choose the best fit for your organization.
A HIPAA-compliant answering service is a third-party provider that manages patient communication on behalf of a healthcare organization while following the standards set by the Health Insurance Portability and Accountability Act (HIPAA).
To qualify as HIPAA-compliant, an answering service must:
These services are especially valuable for clinics, hospitals, and private practices that need to ensure every call and message gets answered and stays secure, even after hours or during busy periods.
Outsourcing call management to a secure provider can help your team:
Whether you’re a solo practitioner or a large health system, working with a HIPAA-complaint service minimizes risk while improving patient experience.
To help your team start your search for the best HIPAA complaint answering service your practice, we have compiled the following list:
Ambs Call Center is a 24/7 live answering service specializing in healthcare. They ensure every call is handled by trained operators who can manage sensitive patient information, schedule appointments, and relay messages accurately, giving your office peace of mind around the clock.
Key Features of Ambs Call Center
Who is Ambs Call Center Ideal for?
Ambs Call Center is ideal for clinics, urgent care centers, and private practices that need 24/7 HIPAA compliant answering, appointment scheduling, and secure message handling for patients.
Pricing
Ambs Call Center has five pricing options based on minutes ranging from $175/month for 100 minutes (best for teams that expect to receive 1-3 calls per day) to $2,945/month for 2,500+ minutes (best for teams that expect to receive 40+ calls per day).
Personalized 24/7 call handling designed for clinics and healthcare practices. Rincon offers message taking, dispatching, and professional customer support with a human touch that reassures both staff and patients.
Key Features of Rincon Communications
Who is Rincon Communications Ideal for?
Rincon is used by a variety of industries, in and outside of Arizona, with many of their clients in medical and healthcare ensuring patients can seamlessly reach a reliable professional.
Pricing
Rincon does not list specific pricing on their website, however they do clarify that “Rincon’s charges are not based upon minutes or total length of time involved in completing a call.”
Full-service answering for healthcare practices, offering 24/7 live call handling and personalized patient support. Clementine ensures every caller connects with a professional who represents your practice with warmth and efficiency.
Key Features
Who is Clementine Ideal for?
Clementine supports those in the medical, legal, property, and oil & gas fields, offering a wide range of call support, enabling teams to focus on their core competencies.
Pricing
Clementine offers three pricing options including Liftoff for $47/month with each minute costing $1.37, Ascend for $177/month with 125 minutes included and $1.30/additional minute, and Soar for $296/month with 225 minutes included and $1.28/additional minute.
A family-owned Montana-based service operating since 1985, trusted by healthcare providers and government agencies alike. They provide 24/7 live answering, virtual receptionist services, and dispatch, all handled with a personal touch.
Key Features
Who is Montana One Call Ideal for?
Montana One Call is great for all businesses across the US, especially healthcare and those that require urgent response from the call team and care providers alike.
Pricing
While the exact pricing is not listed, Montana One Call’s site reads “Our pricing is geared toward your level of need, whether you’re a one-person business or a large corporation. Our clients find our call answering service extremely cost effective.”
California-based call center providing 24/7 live support, urgent dispatch, and bilingual services. Direct Line has decades of experience serving healthcare, law, and property management clients with professionalism and reliability.
Key Features
Who is Direct Line Tele Response Ideal for?
Direct Line Tele Response is ideal for organizations that need professional, 24/7 live answering with options for urgent dispatch, bilingual support, and HIPAA-compliant call handling.
Pricing
Direct Line Tele Response offers 5 pricing options, based on minutes from 45 minutes for $117/month to 1000 minutes for $1,345/month.
Modern 24/7 answering service combining live agents with technology to manage calls, appointments, and patient inquiries. Ideal for healthcare practices looking for both efficiency and a personal touch.
Key Features
Who is Contact One Call Center Ideal for?
Contact One Call Center is ideal for businesses that require 24/7 HIPAA compliant call handling, bilingual support, and seamless integrations.
Pricing
Contact One does not offer specific pricing however states that they “offer flexible and scalable pricing.”
Trusted since 1976, BPE offers nationwide 24/7 live answering, emergency dispatch, and customized messaging for healthcare offices and other professional services. Their expanded operators ensure critical patient communications are handled quickly and accurately.
Key Features
Who is BPE Ideal for?
BPE Inc. provides 24/7 live answering with professional message handling and emergency call support, ideal for healthcare, legal, property management, and small businesses. Their emergency answering ensures urgent calls are routed immediately while routine messages and appointments are handled efficiently.
Pricing
BPE does not have a specific price listed on their website, however, teams can fill out their contact form to get a quote tailored exactly to their needs.
Local and reliable, Barbara’s provides professional live answering, digital call recordings, and calendar integration. Perfect for small to mid-size healthcare offices needing consistent patient communication.
Key features
Who is Barbara’s Answering Service Ideal for?
Barbara’s Answering Service is best suited for small to mid-sized businesses that value personalized, human-centered call handling.
Pricing
Babara’s Answering Service has three pricing tiers including Business Advantage at $135/month for 100 minutes, Professional Edge at $231/month for 250 minutes, and Enterprise Plus at $479/month for 500 minutes.
Anserve America serves hospitals and healthcare networks nationwide. Anserve offers 24/7 live answering, multilingual support, appointment scheduling, and emergency response, keeping patients connected and staff supported.
Key features
Who is Anserve America Ideal for?
Anserve is ideal for healthcare providers, contractors, property managers, and small to mid-sized businesses that receive urgent calls that need to be handled immediately.
Pricing
Anserve does not list pricing on their website, but has a form teams can fill out for a customized quote.
Operating for over 70 years, this Ohio-based service offers live answering and chat support for doctors, clinics, and other healthcare providers. They combine experience with reliability, ensuring your patients can always reach a professional representative.
Key features
Who is Professional Answering Service Ideal for?
Professional Answering Service is ideal for doctors, clinics, lawyers, contractors, and live chat support. Their experienced team ensures calls, messages, and urgent requests are handled promptly, helping organizations maintain professional and responsive communication.
Pricing
Professional Answering Service does not have pricing listed on their site but teams can contact the organization for a free estimate.
Selecting from the top HIPAA-compliant answering services is more than just outsourcing call handling, it’s about protecting patient privacy, improving communication, and ensuring your practice runs smoothly 24/7. From solo practitioners to large healthcare networks, the right service can reduce administrative burden, enhance patient satisfaction, and provide peace of mind knowing every call and message is secure.
When evaluating providers, consider factors like 24/7 coverage, HIPAA compliance, emergency call handling, bilingual support, and integrations with your existing systems. Services such as Ambs Call Center, Rincon Communications, BPE Inc., and Anserve America each offer unique strengths tailored to different healthcare needs, ensuring there’s a solution for every practice size and specialty.
Investing in a reliable HIPAA-compliant answering service is an investment in patient trust and operational efficiency. By choosing a service that aligns with your workflow and patient care goals, your practice can stay connected, responsive, and fully compliant with HIPAA regulations.
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