OpsGenie End of Life? What’s next for OpsGenie users.

If you haven’t heard already (which would be shocking considering the numerous posts I’ve seen on Reddit) Opsgenie’s end of life is right around the corner. This means there is no better time for Opsgenie users to explore alerting and on-call management tools outside of the limited alternatives provided by Atlassian. So, I felt now is a better time than any to address the needs of those affected by the dissolution of Opsgenie and reveal why OnPage should be your new platform of choice.

When is Opsgenie ending support?

Opsgenie will no longer be available for purchase after June 4th, 2025, and will only be accessible until April 5th, 2027. And, yes, I know 2027 is a ways away, but my question is – why wait to migrate to a different solution? Alerting and on-call management are critical aspects of the incident management process and cannot be put on the back burner until 2027. I can see the value in wanting to remain on a familiar platform, but 2 years is a long time when it comes to updates and advancements in the technology realm…

What does the sunset mean for Opsgenie customers?

Atlassian announced the end of support for Opsgenie as a product. However, they will still utilize and incorporate the capabilities within Jira Service Management and Compass. This could come with a cost increase, as mentioned by this Redditor: 

So, Opsgenie users have the perfect opportunity to reevaluate their resources and explore alerting and on-call management opportunities that could enhance their business. 

What to consider when selecting an alerting solution

When reevaluating any solution, it is important to look at these key factors: 

Price – As mentioned, price is a major factor for organizations when considering a new product, and as Atlassian sunsets Opsgenie’s services, teams may find that they cannot afford to migrate to Jira Service Management or Compass. So, it is essential to select a vendor with a pricing structure that fits the needs of your organization. 

Reliability – Reliability is essential when looking at software solutions, especially when it comes to critical business needs like incident alerting. So, look at the vendor’s track record and ensure that there have been no major hiccups in service operations…and if there were unavoidable outages, make sure that they are always transparent and communicative about the ongoing situation.

Implementation – When working with a new vendor, it is imperative that they provide extensive guidance during and after implementation, offering round-the-clock support to assist your team with their services. Plus, if you are a current Opsgenie customer, it is better to get ahead of the curve and not wait to migrate in a rush as the service sunsets. 

Vendor Expertise – Teams must do their due diligence and ensure that the vendor they are working with has extensive expertise and focus on critical alerting and on-call scheduling. Organizations with broader product lines may not always have the ability to hone in on all of their services.

Why OnPage?

Rock-Solid Reliability – Send messages through data and Wi-Fi. The service is hosted on a Tier III SSAE16-compliant facility and ensures that all data is secure. 

Bypasses the Silent Switch – Override the silent switch on all smartphones. Intrusive, loud, alert-until-read notifications continue for up to 8 hours until acknowledged. 

Intuitive UI – OnPage has an intuitive interface and is easy to use. Even small organizations with less exposure to alerting tools can quickly adopt the solution. 

Unmatched Support – OnPage’s 24/7 support is unmatched. Customers can reach support after hours to ask questions and report critical issues. Technical support is always available. 

Simple Pricing Structure – A simple pricing structure brings more transparency to the entire purchasing process. Get the most advanced alerting features for the best value. 

Easy Implementation – An easy, stress-free onboarding and implementation process makes OnPage a widely adopted solution across many industries.

To learn more about OnPage incident management features: https://www.onpage.com/incident-alert-management-for-it/ 

Conclusion

With Opsgenie’s end of life in 2027, it is the perfect time for teams to reconsider their alerting and on-call management solutions and ensure that they have the most effective incident response plan. So, hopefully, this blog can be your guide to deciding where to go next when evaluating your team’s incident management needs.