OnPage Provides Improved Incident Control and Visibility with Enhanced ConnectWise Manage Integration

ConnectWise Manage users now now have control over SLAs directly from their mobile device

OnPage, the industry’s leading mobile critical messaging and Incident Alert Management System, today announces its enhanced integration with ConnectWise Manage. ConnectWise Manage is the ticketing solution used by 2 out of every 3 incident responders to manage their customers’ critical events. With the enhanced functionality, OnPage can now streamline the incident resolution lifecycle and provide ConnectWise Manage ticket updates from within the OnPage application on a mobile phone.

“The OnPage – ConnectWise integration was a great success from its initial release about a year ago” said Judit Sharon, CEO of OnPage Corporation. “We are proud to be the solution of choice for so many MSP organizations and happy to enhance the integration to improve SLAs”.

With the enhanced integration, OnPage eliminates the need for multiple processes and allows MSP incident responders to update the status of a ticket with the simple click of a button on their OnPage application from the mobile device. Responders can also effectively manage their SLAs and create ticket updates in real-time, which increases the accuracy of post-incident reporting.

Improving Visibility

With the new integration, MSP Incident responders not only ensure full visibility into the incident when they write back to the ConnectWise Manage ticket from their OnPage application, but also receive multiple options for managing their SLA from their mobile device:

• “In Progress” – Allows incident responders to acknowledge the incident and indicate that they are working to resolve the incident.
• “Closed” – This important feature signals that the incident has been resolved and that the responder can move on to the next ticket.

All updates to the ConnectWise Manage tickets are done in real time. A thread of all replies from the OnPage application to the ConnectWise platform are saved within the ticket to make the process of post-incident reporting and incident management more effective.

To read the full press release, click here.

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