OnPage + ConnectWise Manage: The Dynamic Duo

OnPage streamlines the Incident resolution life-cycle and ticketing process with seamless ConnectWise Manage ticket updates from within the OnPage application. Eliminate the need for duplicate processes when you give incident responders the power to update the status of a ticket with the simple click of a button.

Incident responders not only receive full visibility into the incident but have multiple options at their disposable so they can take action as soon as they receive a ConnectWise Manage ticket through OnPage. These actions include:

• “In Progress” button – Allows incident responders to acknowledge the incident and change the status of the ticket to “In Progress”. This action implies that the responder is taking action and working on the incident to resolve it.
• “Closed” button – Incident responders can refer back to the ticket on OnPage and can utilize the “Closed” button to change the status of the ticket. This important feature signals that the incident has been resolved and that the responder can move on to the next ticket.

All updates to the original tickets are immediate and a thread of all replies from the OnPage application to the tickets are saved within the ticket to make the process of post-incident reporting and incident management more effective.

OnPage ConnectWise Manage Integration: A success story