OnPage, a leading provider of incident management technology, has helped Cygnus Systems Inc., reduce the time it takes to respond to critical alerts. This case study shows how Cygnus has reduced waiting time for its customers and improved the quality of response by its engineers while reducing monthly costs by 75%. By automating its incident alert management process, Cygnus was also able to recuperate lost billing hours. This resulted in 25% annual revenue growth without having to hire additional personnel.
After-hours calls can create missed messages and send urgent issues to the wrong clinician. For…
Why Healthcare Teams Are Looking Beyond PerfectServe A missed, delayed, or misrouted clinical message can…
Managing a growing IT environment requires more than reacting to problems as they appear. IT…
Pharmacists manage much more than dispensing medications. Throughout the day, they may be processing prescriptions,…
When an urgent situation occurs, organizations need more than a way to send a message.…
A missed page at 2 a.m. can turn a minor service degradation into an hours-long…