We’re thrilled to introduce Personal Message Notes, a new feature designed to enhance the way you document and manage critical communications. With this feature, users can now add private annotations to messages—offering space to add context, follow-up actions, and reminders that are visible only to the user and system administrators.
In high-pressure scenarios where communication is key, sometimes you need more than just the basics of the message. Personal Message Notes allow users to easily append additional details to messages without cluttering up the communication flow. Whether it’s adding notes about next steps, clarifying action items, or simply leaving reminders for follow-up, this feature gives you the flexibility to document important information in a way that’s simple and private.
Improved documentation – Add important context and follow-up actions directly to messages, ensuring nothing falls through the cracks.
Private and secure – Notes are only visible to the user who created them and the system administrator, maintaining confidentiality.
Streamlined communication – Reduce the need for extra messages or emails, keeping the focus on what matters most.
Enhanced post-incident reviews – Personal Notes create a rich, accurate record that can be referenced during after-action reviews or audits.
Better coordination – Maintain a seamless flow of information across teams without interruptions or confusion, keeping responders aligned.
By empowering users to add personalized, context-driven notes, this feature improves the accuracy and efficiency of communication during high-stakes situations.
At OnPage, we’re committed to providing the tools that help you work smarter, not harder. Try Personal Message Notes today and experience a new level of communication clarity!
You've done it. Your machine learning model is live in production. It's serving predictions, powering…
Conferences are a valuable way for professionals to connect with top experts in their field,…
Over the past couple of weeks, as snowstorms and extreme cold swept across much of…
Top IT Conferences of 2026 Attending IT / Tech conferences featuring live panels, interactive booths,…
As we move further into 2026, we wanted to pause for a moment and reflect…
Freshservice has become a trusted system of record for IT teams managing incidents, service requests,…