Route Critical Alerts Evenly and Move Faster from Message to Phone Call

Round-Robin Alert Distribution and Tap-to-Phone Call help teams manage on-call, incident alerting and secure communication workflows with less friction

It’s been a busy quarter at OnPage.

We recently rolled out our updated Enterprise Management Console to a select group of beta customers, and the early feedback has been exciting to see. The new experience gives teams a cleaner, more modern way to manage critical communication workflows, on-call schedules, alerting activity and team visibility from one place.

But we have not slowed down there.

Alongside the console rollout, our team has continued shipping updates that make urgent communication easier, faster and more practical for the teams who rely on OnPage every day.

This month, we are rolling out two new features: Round-Robin Alert Distribution and Tap-to-Phone Call.

Both updates are designed to help teams manage urgent work more efficiently across the full response workflow, from on-call coverage and critical incident alerting to secure communication and live voice coordination.

Making urgent work easier to manage

Critical response is rarely just one step.

An alert needs to reach the right responder. The responder needs enough context to act. If the situation requires more discussion, the team needs a fast way to move from secure messaging to live coordination. And across all of this, on-call work needs to be distributed in a way that is manageable for the team.

That is where these new updates come in.

Round-Robin Alert Distribution helps teams distribute alerts and incidents more evenly across responders, supporting a more balanced on-call experience.

Tap-to-Phone Call helps users move more seamlessly from an OnPage conversation to a direct phone call when a situation calls for voice coordination.

Together, these features reduce manual coordination, remove friction from communication and give teams more flexibility in how they manage time-sensitive work.

Round-Robin Alert Distribution: A more balanced way to route critical alerts

For on-call teams, alert routing is not just about speed. It is also about balance.

When the same responder is always first in line, urgent work can become concentrated on a few people. Over time, this can create uneven workloads, increase responder fatigue and make on-call life harder than it needs to be.

With Round-Robin Alert Distribution, alerts and incidents can now be routed sequentially across available team members which helps teams build healthier, more sustainable on-call workflows.

Instead of sending every first alert to the same responder, OnPage rotates alerts through a predefined sequence. This helps teams distribute work more evenly while still ensuring that urgent incidents are routed to the right people.

For teams managing after-hours incidents, this adds a more structured way to assign urgent work without relying on manual coordination. For managers and administrators, it supports a more balanced on-call model and helps reduce workload concentration across the team.

Round-Robin Alert Distribution is especially useful for teams that want to:

• Distribute after-hours alerts and incidents more evenly across responders
• Reduce the burden on the same first-line responder
• Support a healthier and more balanced on-call experience
• Maintain predictable alert routing across groups
• Make incident assignment easier to manage at scale

Admins can define the Round-Robin sequence within the Enterprise Web Management Console, giving teams more control over how alerts are assigned and how on-call responsibilities are shared.

Tap-to-Phone Call: Move from alerting to voice communication with less friction

Secure messaging is essential during urgent workflows, but not every situation can be handled through messages alone.

Sometimes, a responder needs to clarify details, talk through next steps or coordinate with another team member in real time. In those moments, switching between apps, searching for a number or stepping outside the OnPage conversation can slow things down.

With Tap-to-Phone Call, users can quickly place a direct phone call to a group member from within an OnPage conversation.

By tapping the phone icon, users can initiate a call through their mobile carrier network and move from secure messaging to live voice coordination when the situation calls for it.

This helps take friction out of urgent communication. Teams can start with an OnPage alert or secure message, review the context and move into a direct voice conversation without losing momentum.

Tap-to-Phone Call is especially useful when teams need to:

• Quickly clarify incident details
• Move from secure messaging to live voice coordination
• Reduce delays caused by switching between tools
• Connect directly with a group member during an active issue
• Keep communication flowing within the OnPage response workflow

For critical response teams, this creates a more seamless path from alerting to action. An incident can be routed through OnPage, discussed securely in the conversation and escalated to a direct phone call when voice coordination is needed.

Supporting better on-call, alerting and communication workflows

Round-Robin Alert Distribution and Tap-to-Phone Call were built to support the way teams actually manage urgent events, whether they are responding to after-hours IT issues, clinical escalations, service disruptions or operational emergencies.

On-call management needs to be fair, visible and manageable. Critical incident alerting needs to reach the right people quickly. Secure communication needs to be easy to act on, especially when a situation requires immediate follow-up.

These updates help bring those pieces closer together.

Round-Robin Alert Distribution gives teams a more balanced way to route alerts and incidents across responders. Tap-to-Phone Call gives users a faster way to move from secure messaging to live voice coordination.

Together, they help teams reduce communication friction, manage on-call workloads more effectively and respond to urgent incidents with greater speed and clarity.

Round-Robin Alert Distribution and Tap-to-Phone Call are now available in OnPage.