What We Built in 2025, and Why It Matters Going Into 2026

As we move further into 2026, we wanted to pause for a moment and reflect on what the past year looked like for OnPage, not just in terms of features shipped, but in how the platform evolved to better support the way teams actually work in high-stakes environments.

2025 was a foundational year for us. The focus wasn’t on adding noise or novelty, but on strengthening how OnPage fits into broader operational ecosystems while continuing to make critical communication more reliable, more accountable, and more human.

One of the most significant milestones was the launch of the OnPage Public API. At a high level, the API opens OnPage to the systems and workflows teams already rely on, allowing alerts, on-call schedules, escalation logic, message audit trail, and response workflows to move more seamlessly across tools. Whether teams are integrating with internal platforms, operational systems, or automation frameworks, the Public API gives them flexibility without compromising reliability or auditability.

It also lays important groundwork for what’s ahead. As agentic AI and intelligent automation continue to evolve, the Public API enables customers to embed OnPage into autonomous or semi-autonomous operational processes, while still keeping humans in the loop when accountability and confirmation matter most.

Alongside platform extensibility, we introduced several enhancements focused on governance, clarity, and reducing unnecessary disruption. Admins can now define message retention policies for up to six months, with proactive reminders before deletion, helping support compliance, audits, and long-term operational review. Alert suppression was introduced to prevent unnecessary audible alerts during defined windows, especially for teams actively monitoring dashboards or collaboration channels, while still ensuring every event is captured in reports and audit logs. We also expanded multi-language support in the OnPage mobile app to better support global and multilingual teams.

Beyond governance, much of 2025 was spent improving the everyday on-call experience. We shipped a refreshed mobile app with improved readability and real-time visibility into individual and team on-call schedules. Message history is now device-independent, so context follows users even when phones change. Teams can acknowledge and respond to critical alerts directly from Microsoft Teams, add personal message notes for follow-ups or post-incident documentation, and rely on standardized notification templates to respond faster during time-sensitive events.

Other enhancements focused on reducing noise without losing accountability, including auto-mute on reply, gentle high-priority alerts for overnight or noise-sensitive environments, and secure multi-account login on a single device. We also expanded integrations across ITSM, PSA, CRM, and issue-tracking platforms to improve ticket-to-alert workflows and response visibility.

Throughout the year, these investments were reinforced by industry recognition across healthcare, IT, and incident management categories. While recognition is never the goal, it does validate the same priorities our customers consistently ask for: reliability, accountability, and support for teams operating under real pressure.

Looking ahead, 2025 created strong momentum across industries, regions, and mission-critical use cases. As we continue building into 2026, our focus remains the same: expanding what’s possible with critical communications while keeping customer needs, human workflows, and operational trust at the center.

More updates are coming soon, and we’re excited to keep building alongside the teams who rely on OnPage every day.