IT professionals rely on monitoring tools to let them know about events such as serious outages, downed servers or viruses. Monitoring tools are designed to send emails through standard protocols when any of these serious events occur in the infrastructure.
However, when you can learn about incidents through monitoring tools, there is very little you can do to better manage the incident workflow. Moreover, if you receive alerts to a critical event via email, you can easily misjudge the email’s importance or not see the email altogether.
The following white paper details five methods for improving your monitoring workflow through critical alerting. Critical alerting ensures your monitoring tools are no longer just a cloud-based ticketing system.
OnPage integrates with popular email platforms such as Outlook and Gmail and with numerous enterprise monitoring tools and systems such as Slack, Nagios, LabTech through Connectwise and SolarWinds. Plus any system that sends off an email notification can be integrated with OnPage. These integrations allow your NOC and development teams to immediately receive and then respond to critical incidents.
OnPage provides persistent, secure round-trip messaging and alerts to your smartphone. In using dashboards and integrations, you get instant visibility and feedback on alerts. As part of your ITSM, you can track delivery, ticket status, receipt and even responses.
As a result, you will improve MTTR and better manage your clients’ ecosystem by decreasing interruptions. As an organization, you will improve responsiveness to SLAs and lower your and your clients’ costs.
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