We recently published a blog article that highlighted seven reasons healthcare should end its love affair with pagers. We should have been more inclusive in our recommendation and suggested that all industries that use pagers should give them the boot. An article that came out this week in The UK Register reiterated the problems befalling those who choose to remain loyal to pagers. The article noted how by using pagers, organizations allow amazing amounts of information to be gathered on themselves, their patients, the company and their passwords.
The many industries that still use pagers today such as nuclear power plants, substations, power generation plants, chemical plants, defense contractors, and other industrial environments like semiconductor and commercial manufacturers, and heating, ventilation and air conditioning (HVAC) companies are putting themselves at risk. The only thing preventing criminals from breaking into the stream of pager messages is a $20 dongle and some software defined radio know-how.
According to the UK Register article:
“communication through pagers is not secure at all. Since pager messages are typically unencrypted, attackers can view pager messages even at a distance—the only thing attackers need is a combination of some know-how on software-defined radio (SDR) and US$20 for a dongle.”
The impact of this level of insecure communication is eye-opening. Among the most prominent risks are:
Add to this chaos the inefficiency of switching between pagers and smartphones when alerts do occur and you are left wondering why industries continue to use pagers in the first place. Clearly, it is time for pager replacement.
The impacts of using pagers are real and dire. They are insecure devices that need to be replaced by healthcare, IT or any industry that relies on them. Failure to do so will leave companies exposed and open to hackers and worse.
For more information on the problems with pagers, read our whitepaper on Why Pagers Suck.
Secure communication in healthcare is no longer optional. With patient data, lab results, and care…
A customer support technician is a technical professional who helps customers solve issues with hardware,…
As we all know, PagerDuty is a major player in incident management and on-call alerting,…
Providing continuous, high-quality care takes more than clinical expertise—it depends on well-designed physician on call…
Being “on call” sounds simple: you’re not actively working, but you need to be available…
What's the first thing that comes to mind when you hear the word 'pager?' For…